The content is interesting and relevant to managers and anyone else doing international business. The course provides an overview of different cultural frameworks and challenges of doing international business.

However, I was disappointed with the low quality of subtitles (which are necessary given that the professors aren't native English speakers), and the fact that the videos direct students to further readings that are usually paywalled academic papers. These readings are optional, but it would be nice to offer online students some additional resources as well, as the videos don't have time to dig into the details. Also, the forums aren't really active, which isn't surprising given that there are excellent questions that are still unanswered (and typos in one of the quizzes that haven't been fixed since reported a year ago). I hope the authors take time to update the course a bit and offer some additional downloadable resources.

I hate getting to a certain point in the course, in this case, the first quiz, and learning that I have to pay to get any further. Virtually all of the recommended readings in the first week are simply links to books or journal articles that must be purchased. And, I did not feel the quiz was particularly challenging.

It is an interesting course which gives a very cursory overview. Some of the speakers are not easy to understand and in some scenes there is so much background noise (interview with a Nestlé employee comes to mind) that it is impossible to understand. The subtitles are in .txt format and not of really good quality. It took me ages to put it in a nice Word document format to make it readable. I would gladly have paid extra to get some decent documents to work with. One text document gives the text of the previous week's lecture! There are several typos in the quizzes. This does not give a professional impression.

The additional reading list is hardly any help as most of the documents mentioned are behind a paywall, if they can be found at all. I don't understand why it wasn't possible to add links leading to the documents and why ESCP Europe could not provide some of the PDFs directly.

Some content was outdated, the videos seem to be from around 2012 and it does show a bit.

Speaker of week 4 and 5 was very good - factual, clear, whereas the speakers for the first weeks were a bit tiring. - Too much advertisement for various ESCP programmes.

I got some information out of this programme, mainly the last two weeks, but I had expected more.

Poor content, clearly marketing .

I want to express my gratitude to Kerstin Alfes, Chiara Succi, Robert Wilken, Marion Festing & Coursera for the course 🧶 «Intercultural Management» by ESCP Business School Berlin campus. This course explores different aspects of intercultural management, including teams, leadership, Human Resource Management, marketing, and negotiations. This helps a richer understanding of the concept of culture, and how culture influences the way that individuals behave. Within this course, you will also get a deeper knowledge of how culture shapes management practices in international organizations.

I did had a great experiance. Each module gives an indepth knowledge regarding specific topics.

It felt like a regular classroom.

I'm so greatful to the professors. Thank you

Extremely relevant and important topic. It is foundational but the additional reading and resources are invaluable.

Chaque module est très bon en termes de qualité des contenus. Les apports sont conséquents.

Néanmoins, il est regrettable que les discours des intervenants ne soient pas supportés par des présentations. Le questionnaire final n'est pas aussi pertinent que ceux de chaque semaine.

Bravo pour ce MOOC de qualité!

Not much activity on the forums, the links from the "reader" sections refer to books and papers not always freely available. I think it should be possible to find course-material which is open to everyone, especially on this level. It makes no sense to restrict the availability of exams around the courses' opening - there is no need to do them during these specific intervals. The exams are too easy to do and could be passed without doing the course at all. The videos are well done and offer a good starting point in different areas of this topic. Overall, I quite enjoyed this course.

Very interesting content - however I found the speakers in the video quite hard to understand and therefore had to rely predominantly on the text.

💬 Message finalisé à l’attention du professeur – cours de Management Interculturel à ESCP Europe Business School Bonjour cher(e) Professeur(e), En ce jour marquant du 15 avril 2025, dans le cadre du cours Intercultural Management dispensé à l’ESCP Europe Business School, je tiens à vous exprimer toute ma reconnaissance. Grâce à votre enseignement, j’ai eu l’opportunité d’approfondir ma compréhension des enjeux interculturels, en lien étroit avec la cybersécurité – un domaine qui me passionne tout particulièrement. En tant que professeur d’histoire et de géopolitique des Balkans, ambassadeur de la paix auprès de l’ONU, et fondateur de la Mission SKUN Foundation, je suis honoré de pouvoir enrichir ma perspective grâce à votre savoir. Votre rigueur académique, la profondeur de vos analyses et la passion que vous transmettez ont permis de créer des ponts solides entre les réalités interculturelles du management international et les grandes questions géopolitiques de notre époque. Vous avez su rendre accessibles des concepts complexes, en montrant leur application concrète dans un monde en mutation constante. Votre enseignement a non seulement renforcé mes connaissances, mais a aussi nourri mon intérêt pour les relations internationales, le droit, la diplomatie, et bien sûr, la gestion interculturelle. C’est avec enthousiasme que je souhaite poursuivre mes recherches et mes engagements dans ces domaines, fort de l’inspiration que vous m’avez transmise. En ce jour symbolique, je vous adresse mes plus sincères félicitations pour votre rôle essentiel dans la transmission du savoir. Avec toute ma gratitude, Muharrem Shabani Ambassadeur & Professeur Président de la Mission SKUN Foundation 🔗 https://skunfoundation.org Je m'appelle Muharrem Shabani, je viens de la République du Kosovo et je suis actuellement étudiant à la Johns Hopkins University de Baltimore, Maryland, USA. ⭐️⭐️⭐️⭐️ (4 étoiles) 💡 Réflexion sur le thème du cours : Le management interculturel représente aujourd’hui un enjeu majeur dans le contexte de la mondialisation et des défis sécuritaires globaux. Sa complexité découle du fait qu’il transcende les frontières culturelles, linguistiques et politiques, et pose des défis uniques en matière de coopération internationale, de diplomatie économique et de compréhension mutuelle. Il oblige les dirigeants à développer de nouvelles compétences humaines et stratégiques pour gérer les différences, renforcer la cohésion, et bâtir des partenariats solides dans un monde interconnecté. Ce domaine est fascinant, car il évolue rapidement, à la croisée de la culture, de la technologie, de la géopolitique et du droit.

This course is really excellent because it opens your mind to the sensibility of the culture differences! The professors organized and explained the contents really well. The style of delivering of the content was dynamic so I was always motivated to continue learning, engaged to learn and complete the modules. I have to say that it has also anabled me to change the focus of my work at University during this time of quarentine for pandemic reason, with the purpose of helping students get prepared for future international mobilities. Thank you for this opportunity to learn.

This course was extremely insightful since I got to learn the how the functions of HR, Marketing and other essential areas of management take place in an international context. It throws light on carrying out business based functions in an intercultural environment. How individual values and culture affect the business functions and how to optimize output in MNC's by managing intercultural teams and employees. Myself being a student of MBA- HR, I got many great insights about expatriation process which turned to be very useful.

Una certificación muy profesional con excelentes maestros de mucho valor académico y muy profesional me gusto mucho y me siento muy agardecidad con ellos por compartir tan valiosa información para mi crecimiento. Muchas gracias a todos por impartir estos cursos que me permiten aprender mucho más de lo que pensaba. Mis expectativas se cumplieron y seguiré preparándome ya que es de mi interés. GRACIAS GRACIAS GRACIAS GRACIAS GRACIAS

Un cours exceptionnel qui donne un aperçu sur la gestion des talents mais aussi sur les facteurs d'interculturalité à prendre en compte dans un contexte de gestion multinationale, également la qualité des interventions de chacun des professeurs donnent offre une approche centré réussite et cohésion d'équipe. Comprendre le language culturel des affaires de chaque géographie aide à mieux gérer les négociations.

El curso es muy completo, adicional a sus contenidos me pareció fascinante la variedad de instructores y sus intervenciones, se nota el profesionalismo y arduo trabajo en todo el componente de edición del curso. El sistema de calificación es exigente y práctico. Recomiendo este curso para todos los profesionales de las ciencias administrativas y económicas.

Very informative & interesting. Really feel I've learnt a lot but I feel the language could be a bit more user-friendly' as most of us are not academics and it's a bit tricky to focus on the concept ideas whilst trying to decipher the language used. Overall, the course had me sweating a bit but will definitely do more research after all. Thank you!

Excelentes professores, exposição muito clara e organizada da matéria, tópicos relevantes. Bibliografia de apoio actualizada, com impacto, fontes interdisciplinares. Grande variedade de testemunhos de casos práticos. Testes exigentes mas possíveis de realizar com boa nota, se seguimos as aulas com atenção. Muito obrigada aos professores!!!

Excellent and very useful course! Being a person grown up in a intercultural context, I found it a great explaination and formation for me. This modul helped me gaining a complete and 3dimensional vision on the complexity of intercultural managing and hopefully could help me to be more pratical in intercultural mediation and management.

An excellent course on Intercultural Management , smartly designed with quality videos, contextualized language, full of related information justified with theories, models and quotes with excellent readings. Highly recommended to those who want to learn intercultural/cross-cultural communication and negotiation.