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Learner Reviews & Feedback for Technical Support (IT) Case Studies and Capstone by IBM

4.8
stars
147 ratings

About the Course

In this IBM course, you will apply the knowledge gained from the IT Support Professional Certificate to realistic situations. This capstone course leads you through a series of technical support case studies that require hands-on work to resolve. Upon completing this course, you’ll gain an enriched perspective on employing technical support in professional settings, making you a sought-after IT professional. You’ll navigate a range of hands-on technical support labs crafted to challenge and enhance your problem-solving abilities. You’ll merge theory with practice to analyze user help requests and employ systematic troubleshooting techniques to diagnose and resolve technical issues. A comprehensive understanding of escalation protocols and adept utilization of ticketing systems and diagnostic tools will become second nature to you. You’ll examine the intricacies of hardware and software across diverse computing platforms, grasp network fundamentals, delve into security, and explore the cloud computing landscape. You will have the opportunity to sharpen your communication skills and master conflict mitigation and de-escalation techniques, culminating in a comprehensive customer service orientation. By the end of this course, you will better understand how to use your technical support skills in everyday professional settings. This course assumes that you are already familiar with IT fundamentals knowledge. If you do not have this knowledge, it is recommended that you complete the previous courses in the IBM IT Support Professional Certificate before starting this course. Learners who complete and pass all courses in the IT Support Professional Certificate will receive a 30% discount voucher for a CompTIA Certification exam....

Top reviews

CI

Oct 29, 2023

This was really educating, I just got a new job so I haven't really had time to concentrate but with this little time I have put into studying, I have learned a lot from the course.

SZ

Oct 28, 2022

For me, this was a short course. I have completed all the previous courses and I am confident that I will be landing a great job using the specialization knowledge.

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1 - 25 of 30 Reviews for Technical Support (IT) Case Studies and Capstone

By Tharindu R

Jun 13, 2023

I recently had the opportunity to enroll in the Technical Support course provided by IBM, and I must say it was an exceptional learning experience. This course not only provided me with a solid foundation in ICT fundamentals but also equipped me with valuable technical support skills that are highly sought after in the industry.

The course content was comprehensive and well-structured, covering a wide range of topics including hardware, software, networking, troubleshooting, and customer support. The material was presented in a clear and concise manner, making it easy to follow along and understand even for someone with limited technical background.

One aspect that truly stood out during the course was the quality of instruction. The instructors were knowledgeable, experienced, and passionate about the subject matter. They were able to effectively convey complex concepts and provide real-world examples, making the learning process engaging and practical.

Another notable aspect of the course was the inclusion of hands-on exercises and practical assignments. These activities allowed me to apply the knowledge gained from the lectures and develop my technical skills through practical experience. The course also provided ample resources and reference materials for further self-study, which I found to be incredibly helpful.

Upon completion of the course, I was delighted to receive a certificate that recognized my full participation and successful completion of the program. This certification from IBM carries significant weight and is a valuable addition to my professional portfolio.

Overall, I highly recommend the Technical Support course provided by IBM. It is a well-designed and comprehensive program that delivers on its promise of educating individuals in ICT fundamentals and equipping them with the necessary skills for a successful career in technical support. Whether you are a beginner looking to enter the field or an experienced professional seeking to enhance your knowledge, this course is an excellent choice.

By Collins O

Jan 31, 2023

Wow! It's been a hot journey indeed but joy comes in the morning after all.

Am so grateful to God for the strenght everyday. I also want to thank my IBM instructors for a wonderful job here.

I look forward to take up another interesting course to enhance my skill in IT Support role.

By Chizitere I

Oct 29, 2023

This was really educating, I just got a new job so I haven't really had time to concentrate but with this little time I have put into studying, I have learned a lot from the course.

By Syed M S Z

Oct 29, 2022

For me, this was a short course. I have completed all the previous courses and I am confident that I will be landing a great job using the specialization knowledge.

By Andrey A

Aug 6, 2023

The experience has strengthened my problem-solving skills and equipped me with the knowledge to tackle even the most intricate technical issues.

Thanks IBM

By Youdelka J

Dec 28, 2022

I enjoyed this project/capstone. My technical and comprehension skills have improved tremendously. I am more confident to showcase what I now know.

By حسان س

Feb 20, 2024

شكراً جزيلاً على هذا البرنامج الرائع الذي يستحق الشكر والثناء والتقدير على كل ماتعلمته في هذه المجالات التي تستحق كل الشكر والامتنان 🌺🙏🏻☺️🫶🏻

By Andrea D

Feb 5, 2023

I really like the case studies and the practice. I recommend this course to anyone inteerested in learning abourt IT technical support.

By Mohammed A k

Aug 26, 2022

This major has helped me develop my professional skills as an IT support specialist. Thank you Coursera, thank you IBM

By R S (

Jun 27, 2024

Very good course, well thought out, and provides solid beginner foundations in this aspect of IT.

By Mumana A

Oct 27, 2023

I earned my CompTIA ITF+ certification rightafter completing this program. Amazing work, IBM!

By oliver c

Jul 19, 2023

It was quit challenging and i enjoyed the ride. Thank you Coursera

By LAWAL H

Aug 10, 2023

excellent,

intresting

and i am so excited to go through this jorney

By Orlando A G R

Mar 26, 2023

Excelente desarrollo de todos los temas. Recomendado!!!

By Abraham M

May 12, 2024

It was brain wrecking but very good to keep one going.

By chris k

Dec 23, 2022

Much informative, enlightening and just great content!

By Saeid A B

May 29, 2023

Very good training course for IT users and managers

By PHUONG V T

Oct 26, 2023

Very helpful course with case studies and projects

By Ted J

Apr 8, 2023

Excellent Course. Well worth the time and money.

By MARC F

Nov 18, 2022

Great course with emphasis on cloud-based IT.

By KOVUR S A

Jun 26, 2024

Thanks a lot for this wonderful experience

By nasick z

Dec 27, 2023

it help me lot thank you soo much

By Horace B

Oct 11, 2024

awesome information!

By Danny M G

Sep 19, 2022

informational

By Nikola D

Apr 11, 2023

Verry usefull