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Learner Reviews & Feedback for Technical Support (IT) Case Studies and Capstone by IBM
130 ratings
About the Course
In this IBM course, you will apply the knowledge gained from the IT Support Professional Certificate to realistic situations. This capstone course leads you through a series of technical support case studies that require hands-on work to resolve. Upon completing this course, you’ll gain an enriched perspective on employing technical support in professional settings, making you a sought-after IT professional.
You’ll navigate a range of hands-on technical support labs crafted to challenge and enhance your problem-solving abilities. You’ll merge theory with practice to analyze user help requests and employ systematic troubleshooting techniques to diagnose and resolve technical issues. A comprehensive understanding of escalation protocols and adept utilization of ticketing systems and diagnostic tools will become second nature to you.
You’ll examine the intricacies of hardware and software across diverse computing platforms, grasp network fundamentals, delve into security, and explore the cloud computing landscape. You will have the opportunity to sharpen your communication skills and master conflict mitigation and de-escalation techniques, culminating in a comprehensive customer service orientation. By the end of this course, you will better understand how to use your technical support skills in everyday professional settings.
This course assumes that you are already familiar with IT fundamentals knowledge. If you do not have this knowledge, it is recommended that you complete the previous courses in the IBM IT Support Professional Certificate before starting this course.
Learners who complete and pass all courses in the IT Support Professional Certificate will receive a 30% discount voucher for a CompTIA Certification exam.
Top reviews
CI
Oct 29, 2023
This was really educating, I just got a new job so I haven't really had time to concentrate but with this little time I have put into studying, I have learned a lot from the course.
SZ
Oct 28, 2022
For me, this was a short course. I have completed all the previous courses and I am confident that I will be landing a great job using the specialization knowledge.
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26 - 26 of 26 Reviews for Technical Support (IT) Case Studies and Capstone
By Saquech N
•Jun 5, 2023
I wish that the assignment link was working and more accessible to people who really don't
have access to computers