About this Course

Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 7 of 7 in the
Beginner Level
English

What you will learn

  • Develop and enact IT support best practices by reviewing real-world inspired case studies

  • Demonstrate IT fundamentals, helpdesk operations and customer support skills

  • Troubleshoot and diagnose tech support problems and recommend possible solutions

Skills you will gain

  • Networking Setup
  • Software Configuration
  • Technical Support
  • Troubleshooting
  • Helpdesk Ticketing Systems
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 7 of 7 in the
Beginner Level
English

Offered by

Placeholder

IBM

About the IBM Technical Support Professional Certificate

IBM Technical Support

Frequently Asked Questions

More questions? Visit the Learner Help Center.