This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations.
This course is part of the IBM IT Support Professional Certificate
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About this Course
You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessWhat you will learn
Articulate processes and information related to IT fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Networking Setup
- Software Configuration
- Technical Support
- Troubleshooting
- Helpdesk Ticketing Systems
You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessOffered by
Syllabus - What you will learn from this course
Hardware and Operating Systems
Software, Programming and Databases
Networking and Storage
Cybersecurity
Reviews
- 5 stars89.36%
- 4 stars6.38%
- 3 stars2.12%
- 1 star2.12%
TOP REVIEWS FROM TECHNICAL SUPPORT CASE STUDIES AND CAPSTONE
For me, this was a short course. I have completed all the previous courses and I am confident that I will be landing a great job using the specialization knowledge.
I enjoyed this project/capstone. My technical and comprehension skills have improved tremendously. I am more confident to showcase what I now know.
This major has helped me develop my professional skills as an IT support specialist. Thank you Coursera, thank you IBM
Much informative, enlightening and just great content!
About the IBM IT Support Professional Certificate

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