About this Course

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Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Coursera Labs
Includes hands on learning projects.
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Intermediate Level

You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.

Approx. 7 hours to complete
English

What you will learn

  • Articulate processes and information related to IT fundamentals in the context of providing technical support. 

  • Demonstrate systematic and effective troubleshooting and problem-solving skills. 

  • Use diagnostic tools and tracking systems to solve and log customer issues. 

  • Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills. 

Skills you will gain

  • Networking Setup
  • Software Configuration
  • Technical Support
  • Troubleshooting
  • Helpdesk Ticketing Systems
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Coursera Labs
Includes hands on learning projects.
Learn more about Coursera Labs External Link
Intermediate Level

You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.

Approx. 7 hours to complete
English

Instructor

Offered by

Placeholder

IBM Skills Network

Syllabus - What you will learn from this course

Week1
Week 1
1 hour to complete

Hardware and Operating Systems 

1 hour to complete
1 video (Total 4 min), 1 reading, 4 quizzes
Week2
Week 2
1 hour to complete

Software, Programming and Databases 

1 hour to complete
Week3
Week 3
1 hour to complete

 Networking and Storage 

1 hour to complete
Week4
Week 4
1 hour to complete

Cybersecurity 

1 hour to complete

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About the IBM IT Support Professional Certificate

IBM IT Support

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