Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
Top reviews
MK
Jul 23, 2019
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
TP
Aug 12, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
176 - 200 of 540 Reviews for Customer Service Fundamentals
By milenaguila 6
•Jan 6, 2022
Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.
By Amron D B
•Feb 22, 2020
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
By Yuddely D L A L D
•Apr 9, 2022
thnks for the opportunity to learn through this course about customer service fundamentals.
By Santana I B
•Aug 19, 2021
I enjoyed taking this course. The information shared was fact based and easy to understand.
By Tonia J
•Feb 21, 2021
I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
By Hugo E G L
•Dec 25, 2019
Great one! It has all the foundational skills that a customer service representative needs.
By Mariya H
•Sep 12, 2019
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
By Ahmed I
•Sep 24, 2019
The modules are very enlightening and educative. I recommend everyone to take this course.
By Udeh C
•May 6, 2022
An amazing course, well detailed and explained.
Big shout out to the awesome instructors!
By Rhythm M
•Apr 13, 2020
A professional course focusing on everything required to become a skilled customer agent.
By Chimwemwe P
•Apr 19, 2024
Very good course with practical examples. I would highly recommend to all professionals
By Alison C
•Jan 28, 2022
Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente
By ALEJANDRO D L G M
•Jan 18, 2021
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
By Nnopu C
•Nov 16, 2022
it is such a great and awesome course full of wonderful teaching. I loved it so much
By Kristin D
•Sep 28, 2020
Great information and very helpful that I can use with my team of call center agents
By Ogunga A O
•Apr 9, 2020
It's a wonderful experience taking this course... it's the best you can be part of.
By Nma W
•Sep 28, 2023
It was wholesome. The materials, tutors, everything. Clear, concise and complete.
By Obasi e
•May 1, 2022
This is a wonderful course to enlighten you of several scopes of Customer support.
By Mercy O
•Apr 8, 2021
Best customer experience course. I enjoyed it and would recommend it all the time.
By Alvi R
•Apr 20, 2020
It is quite a detailed and insightful course. I personally do recommend it to all.
By Roman A
•Mar 20, 2023
very helpful for those people who willing to learn about Customer Service Support
By Grace N
•Jun 5, 2022
It was a wonderful experience. Thank you, Coursera for giving me the opportunity.
By Thea K
•Apr 2, 2024
The course was very helpful I learn a lot new things.it was a good experience.
By Sandra S
•Sep 13, 2022
I really liked this course. Good instruction and I learned a lot. Thank you!
By Adaobi I
•Apr 16, 2022
The course is detailed and easy to assimilate. Thanks so much for impacting.