This course was well put together, and has a lot of excellent information and tips. Even the most well trained Customer Service Professional can learn something new! Course is easy to access, easy to navigate through, and the certificate at the end is a bonus to all the information valuable information provided.

This was a solid course that covered a lot of essential information for any customer service specialist. While i would not call this comprehensive by any means, it does hit the core concepts. I would recommend it for people new to customer service but should be very easy if you already have experience.

I would recommend this course for those who want to learn more about communication and taking ownership in communication. There are many lessons you thought you have known before but you will have a clear organized instruction and new recommendation to upgrade your skills after finishing this course.

This course helped to get to know in depth the fundamental characteristics and tools to perform this position in a high level. I believe that the skills learned here are transferable to any area of your life and help you to solve problems and establish rapport with anyone in adverse situations.

A very good course to get a good broad understanding of customer service communications, general troubleshooting method, and introduction to documentation and ticketing systems. I think this course is worth taking for anyone who has customer contact over the phone, chat, email or in person.

Great course! extremely well organised, with a good variety of quizzes and practice exercises. The information provided is based on scientific knowledge, but easy to understand and apply. I truly recommend this course to all who want to improve soft skills and communication skills!

The IBM Customer Engagement Specialist Professional Certificate Course has exposed me to many ways I can professionally handle cases related to customer service issues in any industry. This has been very helpful to my career and I am very privileged to be a partaker of this. Kudos

Each Module of the IBM Customer Engagement Specialist Professional certificate for me were stages of improvement on how I should relate and communicate with customers and also how I need to make myself an integral part of my organization as a team member and customer service agent

Very helpful learning program for improve of basic knowledge. when we are working then it seems that what we are doing is the best. Especially when you have been working for 8-10 years. But when such a learning platform is available, it seems that a lot needs to be changed now.

Great course! As a start or even a refresher to people who want to learn and expect to be in a service-based industry. It includes how to communicate effectively, handling your time and tools that can help you in sorting out knowledge & information.

This course gave me a strong foundation in customer service. I learned practical skills for communication, problem-solving, and managing service standards. Highly recommended for beginners or anyone looking to refresh their skills.

It’s a really great course which gives you the ability to relate well with customers. It teaches you different behaviour and attitude of customers and also how to solve the problem in little time. Would highly recommend for anyone.

This course was amazing. It really takes you step by step on each topic and it is really complete. It will prepare you to be the best employee. It is design so you can do it at your own pace so you can have a work-life balance.

I have enjoyed this course from the beginning to end. It has helped me to brush up on my already gained skills and have also learned so much new stuff from this course. I couldn't be happier that I decided to take this course.

it was such an amazing, learning with coursera online. was able to learn at my own pace without stress or pressure. finally, finally completed my first professional certificate. Thanks to courser a for a successful journey.

Great online course I have used. There are many things that are learned, the material has weight and not only provides material but also there are many questions such as quizzes, discussions, and assignments in each lesson.

I had no idea how this course could enrich me so much!

I am delighted to have completed this course and for sure I will review It often due to the amount of precious information, reading, content and all.

I am very grateful!

I am very satisfied with this course. If you're thinking of changing your career to IT, this is the perfect entry point to start your career in IT .

Many thanks to IBM and Coursera for your top-notch specialization courses.

This is one of the most useful certificates on Coursera. I’ve literally experienced every concept taught this certification, and now have a better understanding of said concepts and can apply this information effectively.

Such an informative course! I feel so much more confident in my ability to handle Customer Support after completing this course. And I received a certificate after completion of the Module 4 Final Exam. I'm so pleased!

Excellent course. I learned quite a bit and feel it's well worth the effort. I do suggest that you have a proofread done as there were some noticeable typing errors and that you update to include AI applications.

Long course but compacted with a wealth of knowledge. I really enjoyed learning all the new interesting concepts and techniques in becoming a better communicator. Presented professionally with good audio and visuals.

Very engaging and covers a wide range of topics; some info, for those who have been in CS for a while might not be new, however, this course will make you aware of certain things that are likely to be lost over time.

I really enjoyed this course and a privilege having to part take in this course as this will propel me well on how to engage people professionally and I recommend this course as the best for everyone and to enroll.

Course is really helpful which helps to perceive many good learning for ideal customer support agent. This also helps to achieve productivity, efficiency & result in higher satisfaction ratings from customers.