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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,842 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

MK

Jul 23, 2019

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

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201 - 225 of 540 Reviews for Customer Service Fundamentals

By Fabián Cordero Granados

Aug 11, 2021

The best course to start to get skills to work like agent of costumer service

By Azhar K

Aug 5, 2025

It was absolutely a new experience to learning and mastering specific skills

By Taiye B

Oct 14, 2022

It was an intense 4 weeks of learning and every single minute was worth it.

By Joanna G F

Dec 25, 2021

This course is well-written and provides an excellent learning opportunity.

By Farit A C C

Nov 1, 2021

I loved it. It was stunning learning with this course. Thank you very much

By Chinagorom S I

Jul 23, 2023

splendid lectures and all engagement was top notch. keep up the good work

By Mwanje P

Aug 10, 2020

course is interesting and adds to personal knowledge about customer care

By Purity E

May 24, 2022

It has been a wonderful journey

Thank you for impacting lives

Thank you so

By Fatima A

Apr 23, 2024

Nice experience, and I have learned new things about Customer service.

By anthony b

May 15, 2023

I learned a lot in this course, valuable and very useful information.

By John S

May 3, 2023

Very nice course to start with for the customer support professionals.

By Mirna I

Sep 14, 2022

amazing course that is completely worth and every agent should take it

By Reynaldo B S

Jan 5, 2023

Why i still didn't receive my certificate even i have done completely

By Bashayer A

Mar 29, 2022

I learned a lot from the course. I am grateful to you and your effort

By Bikram N

Jun 29, 2020

Thanks a lot for this course. I'm very happy to complete this course.

By Nerissa S

Jun 3, 2023

Very educational and helpful...... I'm grateful for the opportunity.

By Joyce O

Apr 14, 2022

Great asembly of information, i had a great time gaining knowledge.

By Liza B

Nov 2, 2020

Nice and precise step by step instruction on how to handle customer!

By Aymen Z

May 10, 2020

my working fiel in helpdesk support , thanks Coursera and thanks IBM

By Graham Y

Apr 23, 2020

Outstanding, the interaction is brilliant and fun highly recommended

By Fairaz A

Mar 11, 2023

Its a Nice Learning, Thanks for Knowledge Accelerators & Coursera

By AMAL R S A

Sep 4, 2023

شكرا لكم جميعا على هذه المعلومات المفيدة والمتميزه في مجال عملنا.

By blessing s

Aug 13, 2023

Thank you somuch Coursera for this great opportunity.

i appreciate.

By Shelby J

Nov 30, 2022

It was hard work. I learned a lot. It was worth the investment.

By Esther E

Jul 8, 2020

I am prepared to take on a role as a customer service specialist.