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Learner Reviews & Feedback for Improve Business Performance with Google Forms by Coursera Project Network
559 ratings
About the Course
By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Top reviews
JD
Sep 27, 2020
Great Course, very informative and organized. Recommended if you want to learn how to create google forms at a quick pace.
SM
May 22, 2020
This is a simple and straightforward course for a beginner. The instructor explains everything clearly. Suitable for people absolutely new to Google Forms.
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101 - 103 of 103 Reviews for Improve Business Performance with Google Forms
By Kheria A
•Mar 13, 2022
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By Rajan B
•Jul 1, 2020
no use. these things we can learn just by opening google form itself. no need for lecture.
By SINDHU S
•Nov 30, 2021
good course