Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs.
Amazon Connect Flows Fundamentals

Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Recognize the Amazon Connect flow types and flow block types.
Explore the Amazon Connect flow designer.
Identify ways to enable additional Amazon Connect functionality with flows.
Recognize flow blocks used for operational process improvements.
Skills you'll gain
Tools you'll learn
Details to know
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills

There is 1 module in this course
Instructor

Offered by
Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Explore more from Computer Science

Amazon Web Services

Amazon Web Services

Amazon Web Services

Amazon Web Services