I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.

The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.

This course was full of crucial information that will be of great help to get into the indistry of call centers. Thank you!

This has been a very good course. I think all service organizations should have their employees./support agents take this.

I highly recommend this course to those interested in entering the customer service side of business with a great company.

Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities

Great course, very informative, lots of creative ways to problem solve issues, dealing customers on a professional level.

Es un excelente curso de mucho aprendizaje y este lo pueden aplicar las personas que desempeñen esta función o actividad

This is a great course that provides an indepth understanding and insight of Customer Service Fundamentals. Thank you

It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.

The course content was comprehensive and well-organized, covering all the key concepts and skills I needed to learn.

A great course, highly recommended as you will definetely be a better person not only a good Customer Support Agent.

This is a very informative course that will help me in my career, and studying has been interesting and relatable.

I think if I could apply everything that was taught in this course, I could be an excellent Customer Service Rep.

I enjoyed every part of this course. I recommend it for anyone hoping to get into the customer experience world.

This course give you the complete information about the Customer Relationship Management, it is really helpful.

This is an interesting and amazing course. It really has given me more reason to study more so as to know more.

It was a wonder and very practical course filled with insights of how to render an effective customer support.

Course was really excellent and standard of course was high, Sure this will help us for our career enhancement

Very informational Certificate and I can't wait to utilize the information I learned here in my future career!

it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too

Very good introductory course (and comprehensive) to begin a successful career in customer service support!

One of great courses and so many assignments, i learned much of it and so happy to receive my certification

Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.