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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,839 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that don’t require a traditional college degree. One of the hottest areas with high demand is IT customer service and support. It’s the perfect entry point to start your career in IT, with a multitude of job openings, from remote help desk to onsite customer care and client support. We can help you get there with the Customer Service Fundamentals course. You’ll build the knowledge and develop the skills needed to become a successful Customer Service Specialist, including: • Communication skills focused on clear, concise conversations and active listening • Empathetic behavior such as patience, curiosity, and willingness to help • Problem-solving to research issues and determine appropriate resolutions • Process adherence to ensure proper flow and meet Service Level Agreements The course includes 6 modules, each designed to reinforce key skills through interactive training and AI-powered dialogues that simulate real customer interactions. You’ll be assessed along the way to track progress and build confidence. Whether you’re starting fresh or switching careers, this course prepares you for success in today’s fast-paced IT support landscape....
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226 - 250 of 540 Reviews for Customer Service Fundamentals

By Benish M

Sep 1, 2020

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

By Elliot T

Jan 4, 2023

The course was worth my while and helped my career progression

By Ezeh I A

Mar 25, 2022

ii recommend this course. Well packed with impactful knowledge

By Kate R

Feb 22, 2020

This course is exceptional. It is the best I have come across.

By Martin M

May 5, 2024

This is great learning.Learning together as an organisation!

By Chukwudi D

Nov 3, 2022

very self-engaging and the assignments are quiet intresting

By ADARSH S

Feb 1, 2021

It was an nice experience learning through Coursera Thank you

By AMITPAL S

Jun 28, 2020

I transported me back to my role of call Center agent. Thanks

By Chidiogo J

Mar 29, 2024

The course is all-encompassing for a customer support agent.

By Altaher M

May 16, 2022

it is really great course thank you from bottom of my heart

By Cheryl C

Sep 28, 2020

I have learned a lot and I am now applying it in real life.

By Enamul H T

May 31, 2025

It was a great course! I appreciate it! Thank you so much!

By KALAP T

Jun 27, 2020

This course enhance my skill in customer service carrier.

By Jenny S

May 24, 2020

Got some useful information and I can learn a lot in here

By Deleted A

Sep 20, 2024

The course was great and very educationally informative.

By Ndubuisi L E

Jul 21, 2024

I thank Coursera for this knowledge I was impacted with.

By Soma G M

Jul 29, 2023

Very in-depth tool for a beginner. Quite helpful for me.

By ChidinmaJuliana I

Apr 2, 2022

This course is power filled. it was really an eye opener

By Md R

May 16, 2023

Great course materials, extensive practice opportunity.

By Azuhchum C K

Oct 25, 2021

All my Curiosities and Learning expectations were met.

By RAKESH K P

Oct 4, 2019

This course is too god for a customer support executive

By Oluwakunmi O O

Jun 15, 2020

Gained new perspective on customer service. Thank you!

By Rayan Z

Jul 13, 2019

I really enjoyed taking this course and learned a lot.

By Steel W

May 13, 2024

Thank you, for helping me learn ,unlearn and relearn.

By Zaheer A S A

Oct 22, 2020

Great skill and it will be addition t your skill list