Healthcare Consumerism and Implication for Care Delivery

Healthcare Consumerism and Implication for Care Delivery

This course is part of Healthcare Trends for Business Professionals Specialization

Instructor: George “Russ” Moran

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8,307 already enrolled

4 modules

Gain insight into a topic and learn the fundamentals.

85 reviews

Beginner level

No prior experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

85 reviews

Beginner level

No prior experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

14 assignments

Taught in English

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This course is part of the Healthcare Trends for Business Professionals Specialization

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There are 4 modules in this course

In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care.

Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics. By the end of this course, you will be able to: 1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry 2. Identify the key players in the healthcare ecosystem 3. Describe how the healthcare system operates and its impact on consumer-driven healthcare. 4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.

Welcome to Healthcare Consumerism and Implication for Care Delivery. In this first week we will look at an overview of the evolving role of healthcare consumerism and the driving forces behind it.

What's included

11 videos5 readings4 assignments3 discussion prompts1 plugin

11 videos Total 43 minutes

Course Overview 2 minutes
Module 1 Overview 2 minutes
Defining the Healthcare Ecosystem 6 minutes
Consumer Driven Ecosystem 4 minutes
Ted Talk Debrief 4 minutes
The Role of the Consumer 4 minutes
The Role of Employers 4 minutes
The Role of Physicians and Hospitals 5 minutes
Consumer Challenges 4 minutes
Guest Lecture: Measuring Care in the Continuum 4 minutes
Future Trends in Healthcare Consumerism 5 minutes

5 readings Total 50 minutes

What I Learned About Health Care When My Cat Died 10 minutes
Redesigning Care for High-Cost, High-Risk Patients 10 minutes
Hospital Compare from medicare.gov 10 minutes
Millennials, don’t overlook your need for primary care 10 minutes
Texas Walmart hosting Beacon mental health clinic 10 minutes

4 assignments Total 72 minutes

Module 1 (Graded) 30 minutes
Module 1 Practice Quiz 1 6 minutes
Module 1 Practice Quiz 2 6 minutes
Module 1 Practice Quiz 3 30 minutes

3 discussion prompts Total 25 minutes

Class introductions 10 minutes
Changes in Healthcare Landscape 5 minutes
Player With Greatest Impact 10 minutes

1 plugin Total 15 minutes

Video: Ted Talk: Take health care off the mainframe 15 minutes

This week we will explore organizational change and how it relates to healthcare.

What's included

10 videos2 readings3 assignments1 peer review2 discussion prompts

10 videos Total 36 minutes

Introduction to Module 2 2 minutes
The Need For Change 4 minutes
Driving Change 1 minute
Types of Innovation 4 minutes
Planning for Change 4 minutes
How Operational Change Impacts Consumers 6 minutes
Guest Lecture: Technology and Consumer Engagement 3 minutes
Responding to Change in the Healthcare Industry 4 minutes
Three E's of Change 3 minutes
Into the Unknown 3 minutes

2 readings Total 20 minutes

3 Steps for Engaging Health Care Providers in Organizational Change 10 minutes
Fair Process: Managing in the Knowledge Economy 10 minutes

3 assignments Total 64 minutes

Module 2 Practice Quiz 1 4 minutes
Module 2 Practice Quiz 2 30 minutes
Module 2 Practice Quiz 3 30 minutes

1 peer review Total 60 minutes

Module 2 — A Healthcare Interaction 60 minutes

2 discussion prompts Total 20 minutes

Organizational Change, part 1 10 minutes
Organizational Change, part 2 10 minutes

This week we will consider financial and reimbursement models from a distinct consumerism context.

What's included

9 videos1 reading4 assignments2 discussion prompts

9 videos Total 32 minutes

Introduction to Module 3 2 minutes
Consumers and Shifting Costs 4 minutes
Fee for Service payment model 3 minutes
Financial Payments and Operations 4 minutes
Payment Models and the Continuum of Care 4 minutes
Guest Lecture — The Challenges of Integration and the Consumer 3 minutes
New Models 5 minutes
Payment Models in Non-Healthcare Services 3 minutes
Ecosystems and Consumer Engagement 5 minutes

1 reading Total 15 minutes

The Future of Capitation 15 minutes

4 assignments Total 120 minutes

Module 3 Graded Quiz 30 minutes
Module 3 Practice Quiz 1 30 minutes
Module 3 Practice Quiz 2 30 minutes
Module 3 Practice Quiz 3 30 minutes

2 discussion prompts Total 25 minutes

Changing Fee For Service 10 minutes
Issues Around Adoption of New Healthcare Payment Models 15 minutes

Welcome to the last week of the course. We'll wrap up our exploration of healthcare consumerism by looking at the role analytics plays in consumer decisions within healthcare.