By the end of this course, learners will be able to define quality concepts, analyze quality costs, evaluate philosophies of pioneers like Deming, Juran, and Crosby, apply TQM principles, and implement customer-focused strategies. They will also be equipped to design quality councils, foster employee involvement, build supplier partnerships, and use statistical tools for continuous improvement.
Mastering TQM: Apply, Evaluate & Improve Quality Systems
Mastering TQM: Apply, Evaluate & Improve Quality Systems
This course is part of TQM Excellence: Lean Six Sigma & Quality Systems Specialization
Instructor: EDUCBA
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Gain insight into a topic and learn the fundamentals.
4.8
(16 reviews)
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Define quality concepts, analyze quality costs, and evaluate TQM philosophies.
Apply TQM principles, customer-focused strategies, and statistical tools.
Design councils, foster employee involvement, and build supplier partnerships.
Skills you'll gain
Details to know
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Assessments
16 assignments
Taught in English
Recently updated!
September 2025
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This course is part of the TQM Excellence: Lean Six Sigma & Quality Systems Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 4 modules in this course
This module introduces the essential principles of quality and its role across industries. Learners explore the meaning of quality, its dimensions, and the fundamentals of planning. The module also examines quality costs, emphasizing the value of prevention and the impact of internal and external failures on organizational performance.
What's included
5 videos3 assignments1 plugin
This module highlights the contributions of quality pioneers such as Deming, Juran, and Crosby. Learners evaluate Deming’s principles, theory of knowledge, and focus on reducing variation. Juran’s Trilogy and Crosby’s philosophy of “quality is free” are explored, alongside critical perspectives on Taguchi’s methods.
What's included
10 videos3 assignments
This module examines the foundational principles and practical applications of Total Quality Management (TQM). Learners study Taguchi’s Loss Function, explore its criticisms, and understand the scope of TQM. The role of leadership, quality councils, and continuous improvement models such as PDCA are analyzed to support successful TQM implementation.
What's included
8 videos4 assignments
This module emphasizes customer-centered approaches and employee involvement in TQM. Learners examine methods of measuring satisfaction, handling feedback and complaints, and fostering engagement. The role of supplier partnerships, Toyota’s TQM model, and statistical process control are also explored to ensure sustainable quality outcomes.
What's included
29 videos6 assignments
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Learner reviews
4.8
16 reviews
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Showing 3 of 16
HB
5
Reviewed on Nov 7, 2025
The modules provide solid insight into quality costs, process improvement and the leadership role in TQM.
DD
5
Reviewed on Nov 11, 2025
It not only explains the theoretical aspects but also demonstrates how to apply, evaluate, and continuously improve quality systems in real business scenarios.
DD
4
Reviewed on Nov 4, 2025
Great insights on continuous improvement and quality evaluation techniques.
