This week will cover information on assertive communication, the ability to communicate with messages that are delivered clearly, firmly, directly, and respectfully. The goal is for you to learn about assertiveness, the first communication skill that is the foundation of dialogue, so you can put it into practice. You will also learn a technique that is easy to use, that you can use immediately to deliver assertive messages.

This week you will learn essential aspects of the second interpersonal communication skill: empathetic listening. One of the most frequent errors when we communicate in work environments is to only pay attention to the technical aspects of the conversation. In other words, we tend to ignore the emotional state or mood of the other person, and this can damage our interpersonal relationship.

During this last week of the course, you’ll learn more about the third interpersonal communication skill: performance feedback. This is a skill that, overall, allows us to respond to messages from other people; and specifically, can be used as a tool to improve performance in sessions to establish goals and evaluate performance. In this way, effective leaders increase their ability to direct, guide, teach, and motivate collaborators by correctly using feedback.