Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
176 - 200 of 540 Reviews for Customer Service Fundamentals
By Yuddely D L A L D
•Apr 9, 2022
thnks for the opportunity to learn through this course about customer service fundamentals.
By Santana I B
•Aug 19, 2021
I enjoyed taking this course. The information shared was fact based and easy to understand.
By Tonia J
•Feb 21, 2021
I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
By Hugo E G L
•Dec 25, 2019
Great one! It has all the foundational skills that a customer service representative needs.
By Mariya H
•Sep 12, 2019
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
By Ahmed I
•Sep 24, 2019
The modules are very enlightening and educative. I recommend everyone to take this course.
By Udeh C
•May 6, 2022
An amazing course, well detailed and explained.
Big shout out to the awesome instructors!
By Rhythm M
•Apr 13, 2020
A professional course focusing on everything required to become a skilled customer agent.
By Chimwemwe P
•Apr 19, 2024
Very good course with practical examples. I would highly recommend to all professionals
By Alison C
•Jan 28, 2022
Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente
By ALEJANDRO D L G M
•Jan 18, 2021
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
By Nnopu C
•Nov 16, 2022
it is such a great and awesome course full of wonderful teaching. I loved it so much
By Kristin D
•Sep 28, 2020
Great information and very helpful that I can use with my team of call center agents
By Ogunga A O
•Apr 9, 2020
It's a wonderful experience taking this course... it's the best you can be part of.
By Nma W
•Sep 28, 2023
It was wholesome. The materials, tutors, everything. Clear, concise and complete.
By Obasi e
•May 1, 2022
This is a wonderful course to enlighten you of several scopes of Customer support.
By Mercy O
•Apr 8, 2021
Best customer experience course. I enjoyed it and would recommend it all the time.
By Alvi R
•Apr 20, 2020
It is quite a detailed and insightful course. I personally do recommend it to all.
By Roman A
•Mar 20, 2023
very helpful for those people who willing to learn about Customer Service Support
By Grace N
•Jun 5, 2022
It was a wonderful experience. Thank you, Coursera for giving me the opportunity.
By Thea K
•Apr 2, 2024
The course was very helpful I learn a lot new things.it was a good experience.
By Sandra S
•Sep 13, 2022
I really liked this course. Good instruction and I learned a lot. Thank you!
By Adaobi I
•Apr 16, 2022
The course is detailed and easy to assimilate. Thanks so much for impacting.
By Fabián Cordero Granados
•Aug 11, 2021
The best course to start to get skills to work like agent of costumer service
By Azhar K
•Aug 5, 2025
It was absolutely a new experience to learning and mastering specific skills