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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,839 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that don’t require a traditional college degree. One of the hottest areas with high demand is IT customer service and support. It’s the perfect entry point to start your career in IT, with a multitude of job openings, from remote help desk to onsite customer care and client support. We can help you get there with the Customer Service Fundamentals course. You’ll build the knowledge and develop the skills needed to become a successful Customer Service Specialist, including: • Communication skills focused on clear, concise conversations and active listening • Empathetic behavior such as patience, curiosity, and willingness to help • Problem-solving to research issues and determine appropriate resolutions • Process adherence to ensure proper flow and meet Service Level Agreements The course includes 6 modules, each designed to reinforce key skills through interactive training and AI-powered dialogues that simulate real customer interactions. You’ll be assessed along the way to track progress and build confidence. Whether you’re starting fresh or switching careers, this course prepares you for success in today’s fast-paced IT support landscape....
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376 - 400 of 540 Reviews for Customer Service Fundamentals

By Tamica F

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Jun 11, 2020

Excellent Course

By Magdy N A

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Apr 13, 2020

very good course

By Carlos A R Z

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Aug 22, 2020

Amazing Course!

By Aaron S F

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Aug 18, 2020

Excelente Curso

By Scott B

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Aug 5, 2020

Great course 👍

By Mahvz

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Nov 23, 2023

Truly helpful.

By Jane u

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Dec 4, 2022

very impactful

By Grant B

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Aug 28, 2021

Learned a lot.

By Maria A H

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Nov 16, 2020

learned a lot!

By Brijesh M S

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Jun 10, 2020

Great Learning

By Aliya K

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May 5, 2020

Amazing course

By Harrison M A

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Mar 3, 2020

Well Delivered

By MEROGENIA, C M R

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Jul 15, 2023

Very helpful!

By Amarachi V

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Jul 25, 2022

i learnt alot

By Josselyn B

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Jul 16, 2019

Great course!

By Jatinder N

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Jun 30, 2019

Great course.

By Nalutaaya H

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Nov 7, 2023

SO WONDERFUL

By Axel J B

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Feb 20, 2023

Great Course

By randerson R

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Aug 12, 2022

Very good!!!

By Oscar S

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Sep 25, 2021

Great Course

By Octavian C

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Sep 9, 2020

G

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By Grace H

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Oct 30, 2024

Good course

By Adanma J

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May 17, 2023

interesting

By JEFFREY L

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Jun 28, 2022

Good course

By Rachapalli B K

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Apr 20, 2022

Very useful