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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,839 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that don’t require a traditional college degree. One of the hottest areas with high demand is IT customer service and support. It’s the perfect entry point to start your career in IT, with a multitude of job openings, from remote help desk to onsite customer care and client support. We can help you get there with the Customer Service Fundamentals course. You’ll build the knowledge and develop the skills needed to become a successful Customer Service Specialist, including: • Communication skills focused on clear, concise conversations and active listening • Empathetic behavior such as patience, curiosity, and willingness to help • Problem-solving to research issues and determine appropriate resolutions • Process adherence to ensure proper flow and meet Service Level Agreements The course includes 6 modules, each designed to reinforce key skills through interactive training and AI-powered dialogues that simulate real customer interactions. You’ll be assessed along the way to track progress and build confidence. Whether you’re starting fresh or switching careers, this course prepares you for success in today’s fast-paced IT support landscape....
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251 - 275 of 540 Reviews for Customer Service Fundamentals

By STEVEN C

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Jul 8, 2019

A fantastic mix of video, text, quiz and assignments.

By Gold E

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Mar 10, 2021

This is a course every Call agent should go through.

By Ayodele R

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Sep 21, 2022

best customer service course. i strongly recommend

By redemta k

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Mar 17, 2022

It was a wonderful experience and enjoyed learning.

By Nirmal S

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Feb 16, 2022

Great information for customer service fundamentals

By Kayisha C

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Sep 28, 2020

I feel confident after using this course! Thank you

By Stanford M

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Jun 5, 2020

Great course. I loved it. I recommend it to anyone.

By Steve L

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Feb 15, 2024

The content of the course is onpoint and helpfull.

By Levi H

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Jul 11, 2021

Learned a lot Really like this course specifically

By Lulu T

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Dec 31, 2020

I love how easy it was to understand this course.

By Mishkat Z M

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Aug 25, 2020

It was fun learning about customer service. Great

By Gina M

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Nov 22, 2020

Lots of great ideas to make call support easier!

By Abi R

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Feb 9, 2024

An amazing experience; very practical-oriented.

By Luis A R

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Feb 3, 2022

Was a bit challenging but definitely worth it.

By Human C

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Oct 22, 2021

interesting course and excellent study material

By Arsh A

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Jan 13, 2021

very nice course I just love and enjoy it a lot

By Peace J

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Jul 23, 2023

THE COURSE WAS QUITE INTERESTING AND EDUCATIVE

By Mason J

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Mar 7, 2022

This course was very informative and detailed.

By Kene O

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Oct 26, 2020

So enlightening!!!!! Loved every bit of it!!!!

By Nisfiana N

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Nov 10, 2022

helps me a lot to prepare my future career

By Abdullah A

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Jun 16, 2020

Great course I learned a lot of new skills

By Jimoh M B

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Sep 30, 2022

Good course and great learning materials

By Noah M

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Sep 8, 2022

The delivery of CSF course was excellent

By Michal S

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Nov 15, 2020

Great overview about work on Service Desk

By Akash C

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Aug 12, 2020

It will be very helpful in my work filed.