Very professional well written course. Very introductory, you don't need to know anything about computers to start. This course is a good way to get your foot in the door to IT.

Excellent - a lot of info presented in an easy to follow format, with plenty of chances to learn not only the material, but learn if I am a good candidate for this type of work.

I love how they breakdown something that might seem complicated at a 1st look. I´m very satisfied with the course and Ipm willing to continue my studies with Coursera and Google.

Great course that I found well narrated and in simple English, not overly technical so that anyone could understand - even those who have a hard time with and understanding tech.

Wow, the course content is educative and the instructors are very deep in knowlege when it comes Tech. I will graciously recommend this course to anyone who would like to enroll.

This Course managed to have a perfect balance of being quick while still being in depth. I absolutely would recommend this to anyone interested in begining a career in IT support

Highly valuable information. This course was put together very well. The content was easy to absorb and showed me areas I need to work on. Highly recommend taking this course!

This course is by far well articulated course that I have ever attended. Even though I am half way in but I am already becoming and feeling like an expert in the subject line. :)

Really enjoyed this course and learned a lot from here. The instructors explained everything very well. I recommend this course to everyone who is curious to know about computer.

The course was really good, the way the teachers were puttting themselves to give me the best concept and knowledge. That was a plus. I will look forward to finish up everything.

It was very good I liked the idea of the Dialogue underneath the video definitely helped with note taking. I have a better understanding of what happens "behind the screens" now.

Aprender es algo difícil, pero cuando tienes buenas herramientas y una disciplina en el aprendizaje, puedes lograr muchas metas, solo un paso a la vez, Gracias Google y Coursera.

That was an awesome journey I must say, the course is well explained, taught. I had fun learning something new. Thank you for everything and my respect to those awesome teachers.

as an introduction to IT support specialist, this course was a refresher for past learning and also shed light into what are the roles and responsibility of IT Support Specialist

This course compiled a ton of information that kept me on my toes to wanting to know more and provided me a greater knowledge of the IT world that I've always been curious about.

I think that this course should be taught in grade schools everywhere. This course is full of so much beneficial information to anyone who has or uses a computer or the internet.

As I'm a computer engineer student, I know most of the course, but I thought it was very thorough, perfectly explained and in general a great course. I would highly recommend it.

Curso perfeito, tanto para o começo da carreira, como para quem já é da área, recomendo a todos. Ferramentas interativas e exemplos muito bons. Obrigado ao Coursera e o Google <3

A pretty good course for learning Tech Support Fundamentals. Many things to learn for someone just getting into it. I really liked the part about the importance of communication.

So far I have enjoyed the videos. I was afraid that they might be boring and not hold my attention, but they were the complete opposite! I can't wait to move forward with this.

Best and best course but unfortunately i am poor and i can not pay for this best course i request to coursera team please make financial aid for me i will thankful of you. Thanks

For those people who are very new to IT and may know very little about IT support. I recommend this course. It's a great way to familiarize yourself with IT and its fundamentals.

Broken down into such easily understandable bytes (insert eye roll) of information for the newbie and not tech savvy to grasp, HIGHLY RECOMMENDED, makes me believe I can do this!