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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,046 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

SP

Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

SH

Aug 29, 2022

This is one of the best courses I've attended. The instructor was impressive. I learned a lot from this course. I absolutely recommend this course to anyone willing to improve her/his communication.

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401 - 425 of 521 Reviews for Improving Communication Skills

By TANIA T

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Aug 27, 2025

GREAT!

By Srivatsa H

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May 21, 2020

Thanks

By Ayasha R

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Apr 14, 2020

Superb

By Alima T

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Sep 12, 2024

great

By Pham T T

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May 6, 2020

Great

By Ram A

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Apr 15, 2020

Great

By Shreyansh K

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Jun 22, 2019

great

By oseni d o

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Mar 24, 2019

Wow!?

By Sarita M P

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Sep 29, 2023

good

By Kevin T

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Apr 19, 2020

good

By Silvia K

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Apr 19, 2020

nice

By Deleted A

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Apr 17, 2020

good

By Chau T K

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Jul 19, 2019

good

By Hoàng Đ T

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Dec 4, 2017

Good

By JUSTIN C N

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Aug 19, 2017

NICE

By عيسى ر ح ص

•

Aug 2, 2025

جيد

By Jill L

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Jun 16, 2020

NA

By lisbeth l o

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Nov 12, 2018

ex

By Aaron

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Jun 22, 2020

g

By huang x

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Jun 19, 2020

V

By Naif M A

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Jul 29, 2018

5

By FEDRO A S M

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Jul 11, 2018

G

By aymara b t

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Jun 8, 2018

P

By Dimitris D

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Dec 12, 2017

G

By Cara T

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Jun 21, 2017

It would have been nice if throughout the course the material was tied back to real world examples. So at the end of a week there might be a video saying 'hey this week we learned about building. Now we're going to look at how this might help you in a real world communication scenario. You've started a new job and it's your first day on the job. You want to make sure you're off to a good start' then maybe play through some examples of the right and wrong ways to build trust maybe with a question like the scenario plays and then the presenter asks 'was that the right way to build trust? Lets review' and then it plays back through the scene stopping for comments along the way.