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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,839 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s service-driven economy that don’t require a traditional college degree. One of the most in-demand skill sets is customer service and support, a versatile entry point into careers across industries, from retail and healthcare to finance, education, and technology. We can help you get there with the Customer Service Fundamentals course. You’ll build the knowledge and develop the skills needed to become a successful Customer Service Specialist, including: • Communication skills focused on clear, concise conversations and active listening • Empathetic behavior such as patience, curiosity, and willingness to help • Problem-solving to research issues and determine appropriate resolutions • Process adherence to ensure proper flow and meet Service Level Agreements The course includes 4 modules, each designed to reinforce key skills through interactive training and discussion prompts that simulate real customer interactions. You’ll be assessed along the way to track progress and build confidence. Whether you’re starting fresh or switching careers, this course prepares you for success in today’s fast-paced, people-centered work environments....
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401 - 425 of 540 Reviews for Customer Service Fundamentals

By Huzaifa S K

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Aug 13, 2019

Awesome!!!!

By Edwin M

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May 15, 2024

so helpful

By hannatu s

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Apr 19, 2024

very good

By zama z

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Apr 26, 2023

I loved it

By Sachintha K

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Mar 30, 2023

Thank You!

By Francisca A

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Jun 28, 2022

insightful

By Wafa A A A

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Aug 18, 2021

thank you

By naeema a

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Aug 31, 2023

THANK YOU

By KHALIFA M A A

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Aug 21, 2023

Excellent

By ElHabib A

•

Aug 3, 2023

thank you

By Harim E

•

Jun 19, 2023

EXCELLENT

By opeyemi o

•

Feb 27, 2023

TOP NOTCH

By Miguel M

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Dec 5, 2022

Excellent

By Mohamed M K

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May 24, 2022

very good

By oge o

•

May 9, 2022

The best.

By lucynda C

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May 1, 2022

Excellent

By Maikel M

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Mar 14, 2022

excelente

By Paulo F

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May 5, 2021

very good

By jisclaudicia R

•

Sep 15, 2020

very good

By MUHAMMED S C

•

Aug 29, 2020

Thank you

By Hindumathi

•

Jul 7, 2020

Very prof

By Hamad M S A

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Sep 5, 2023

شكرا لكم

By Jose d J G S

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Aug 5, 2021

loved it

By parashar g

•

Jul 15, 2020

nice one

By khadija a

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Aug 24, 2023

thank u