Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Prompt Engineering, AI Personalization, Generative AI, Project Design, Artificial Intelligence, Persona Development, Marketing Automation, Marketing, Brainstorming, Marketing Analytics, Content Creation

Skills you'll gain: Procurement, Change Control, Project Management Software, Vendor Management, Project Management Life Cycle, Meeting Facilitation, Project Management, CI/CD, Issue Tracking, Request for Proposal, Team Management, Request For Quotation (RFQ), Risk Management, Risk Analysis, Communication Strategies

Skills you'll gain: Socioeconomics, Sustainable Development, Communication Strategies, Governance, Journalism, Innovation, Economics, Policy, and Social Studies, Sustainable Business, Media and Communications, Stakeholder Engagement, Business Modeling

Skills you'll gain: Backlogs, Product Strategy, Agile Product Development, Stakeholder Management, Business Modeling, Forecasting, Product Planning, Release Management, Product Roadmaps, Product Management, Agile Methodology, Sprint Planning, User Story, Customer Advocacy, Agile Project Management, Delegation Skills, Prioritization, Contract Management, Business Metrics

Skills you'll gain: Event Planning, Customer Engagement, Marketing, Storytelling, Marketing Strategy and Techniques, Corporate Strategy, Global Marketing, Brand Management, Strategic Communication, Digital Marketing, Sustainability Reporting, Contract Management, E-Commerce, Customer experience improvement, Virtual Teams, Augmented and Virtual Reality (AR/VR), Game Theory, Blockchain, Cross Platform Development, Influencing

Skills you'll gain: Network Support, Active Directory, Network Administration, Dynamic Host Configuration Protocol (DHCP), Technical Support and Services, Firewall, Microsoft Windows, Local Area Networks, Network Security, Network Troubleshooting, Computer Networking, Mac OS, Group Policy, Network Infrastructure, Security Controls, TCP/IP, User Accounts, Authorization (Computing), Network Protocols, Multi-Factor Authentication

Skills you'll gain: Mobile Security, Wireless Networks, Network Security, Application Security, Internet Of Things, Cybersecurity, Information Systems Security, Infrastructure Security, Vulnerability Assessments, Encryption

Skills you'll gain: Storytelling, Communication Strategies, Communication, Verbal Communication Skills, Persuasive Communication, Public Speaking, Empathy, Cultural Diversity, Diversity Awareness, Non-Verbal Communication

Skills you'll gain: Intercultural Competence, Active Listening, Cultural Sensitivity, Cultural Diversity, Mediation, Recognizing Others, Journals, Social Skills, Storytelling, Language Learning, Peer Review, Empathy, Creativity, Communication

Skills you'll gain: Sprint Planning, Agile Software Development, Product Demonstration, Agile Methodology, Requirements Analysis, Agile Project Management, Risk Management, Agile Product Development, Virtual Environment, Product Requirements, Product Management, Backlogs, Customer Communications Management, Customer Service, Presentations, User Story, Team Management, Prioritization

Skills you'll gain: Sprint Retrospectives, Agile Methodology, Agile Project Management, Change Management, Agile Software Development, Organizational Change, Team Management, Team Building, Leadership Studies, Project Management, Sprint Planning, Communication