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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    EDUCBA

    Financial Modeling Starbucks: Analyze & Forecast

    Skills you'll gain: Financial Modeling, Strategic Decision-Making, Financial Forecasting, Financial Analysis, Operating Expense, Financial Statement Analysis, Revenue Forecasting, Financial Data, Business Metrics, Business Valuation, Cash Flow Forecasting, Income Statement, Working Capital, Trend Analysis, Depreciation, Balance Sheet, Cash Flows

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    Rating, 5 out of 5 stars
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    22 reviews

    Mixed · Course · 1 - 4 Weeks

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    Coursera

    Jasper AI: Writing a Product Review Blog Post

    Skills you'll gain: Target Audience, Blogs, Copywriting, User Feedback, Writing, Prompt Engineering, Generative AI Agents, Content Creation, Product Knowledge, Editing, Digital Content

    Intermediate · Guided Project · Less Than 2 Hours

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    Packt

    Software Development & APIs for Network Engineers

    Skills you'll gain: Software Development Methodologies, Development Environment, Software Development, Application Programming Interface (API), Version Control, Software Design Patterns, JSON, Network Engineering, Software Development Tools, Restful API, Virtualization and Virtual Machines, Web Applications, TCP/IP, YAML, Extensible Markup Language (XML)

    Intermediate · Course · 1 - 4 Weeks

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    Skillshare

    Unreal Engine 5 For Beginners: World Building Basics

    Skills you'll gain: Unreal Engine, Virtual Environment, 3D Assets, Game Design, Augmented and Virtual Reality (AR/VR), Video Game Development, User Interface (UI), Image Quality

    Mixed · Course · 1 - 4 Weeks

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    Coursera

    Creating LLM powered NPCs

    Skills you'll gain: 3D Modeling, Animation and Game Design, Large Language Modeling, Generative AI, ChatGPT, Augmented and Virtual Reality (AR/VR), Prompt Engineering, Virtual Environment, Persona Development, Storytelling, AI Enablement, Artificial Intelligence

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Coursera

    Prototype to Success: Figma Prototyping Essentials

    Skills you'll gain: Figma (Design Software), Prototyping, Mockups, Interaction Design, Design Reviews, User Interface and User Experience (UI/UX) Design, Wireframing, Collaborative Software, UI Components, Usability Testing, Animations

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Real-time analytics with Spark: User Activity Monitoring

    Skills you'll gain: Apache Spark, Data Pipelines, PySpark, Real Time Data, Query Languages, Data Transformation, SQL, Data Processing, Data Analysis

    Intermediate · Guided Project · Less Than 2 Hours

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    EDUCBA

    Agile Scrum: Apply, Analyze & Certify as Scrum Master

    Skills you'll gain: Agile Methodology, Agile Project Management, Sprint Planning, Sprint Retrospectives, Agile Product Development, Performance Metric, Project Controls, Team Performance Management, Backlogs, User Story, Continuous Improvement Process, Meeting Facilitation, Change Management, Cross-Functional Collaboration

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    Mixed · Course · 1 - 4 Weeks

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    Coursera

    Mastering HCM: Oracle Fusion & Dayforce Essentials

    Skills you'll gain: Dayforce (HCM Software), HR Tech, Human Resource Strategy, Human Resources Information System (HRIS), Role-Based Access Control (RBAC), Human Resources, Compliance Management, Compliance Reporting, Payroll, Data Architecture, Data Flow Diagrams (DFDs), Workforce Planning, Oracle Cloud Applications, Workforce Management, Benefits Administration, Enterprise Resource Planning, Workflow Management, Data Integration, Business Strategy, Analytics

    Intermediate · Course · 1 - 4 Weeks

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    Pearson

    Hadoop and Spark Fundamentals

    Skills you'll gain: PySpark, Apache Hadoop, Apache Spark, Big Data, Apache Hive, Data Lakes, Analytics, Data Processing, Data Import/Export, Data Integration, Linux Commands, File Systems, Text Mining, Data Transformation, Data Management, Distributed Computing, Command-Line Interface, Relational Databases, Java, C++ (Programming Language)

    Intermediate · Specialization · 1 - 4 Weeks

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    Packt

    Design for Impact: A Guide to Product Experimentation

    Skills you'll gain: User Experience, User Experience Design, UI/UX Research, Usability Testing, User Research, UI/UX Strategy, A/B Testing, Design Research, Prioritization, Data Literacy, Usability, Product Improvement, Process Design, Business Priorities, Kanban Principles, Product Testing, Business Research, Creative Design, Statistical Hypothesis Testing, Business Strategy

    Intermediate · Course · 1 - 3 Months

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    LearnQuest

    Build and Deploy Chatbots and Recommender Systems

    Skills you'll gain: Model Deployment, Responsible AI, No-Code Development, LLM Application, AI Enablement, ChatGPT, Business Metrics, Data Ethics, AI Personalization, Return On Investment, Artificial Intelligence, AI Product Strategy, Customer experience improvement, Language Interpretation, Translation, and Studies, Performance Measurement, Large Language Modeling, Product Improvement, Cross Platform Development, Continuous Improvement Process, Natural Language Processing

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Financial Modeling Starbucks: Analyze & Forecast: EDUCBA
  • Jasper AI: Writing a Product Review Blog Post: Coursera
  • Software Development & APIs for Network Engineers: Packt
  • Unreal Engine 5 For Beginners: World Building Basics: Skillshare
  • Creating LLM powered NPCs: Coursera
  • Prototype to Success: Figma Prototyping Essentials: Coursera
  • Real-time analytics with Spark: User Activity Monitoring: Coursera
  • Agile Scrum: Apply, Analyze & Certify as Scrum Master: EDUCBA
  • Mastering HCM: Oracle Fusion & Dayforce Essentials: Coursera
  • Hadoop and Spark Fundamentals: Pearson

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