Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Macquarie University
Skills you'll gain: Cyber Governance, Law, Regulation, and Compliance, Security Strategy, Culture Transformation, Enterprise Security, Cyber Operations, Communication, Organizational Change, Strategic Communication, Performance Reporting, Business Risk Management, Business Leadership, Organizational Leadership, Leadership, Dashboard
Beginner · Course · 1 - 3 Months

Simplilearn
Skills you'll gain: Requirements Management, Solution Design, Business Analysis, Requirements Elicitation, Stakeholder Management, Business Requirements, Stakeholder Analysis, Strategic Planning, Business Strategies, Systems Analysis, Business Process, Business Process Management, Business Intelligence, Risk Analysis, Agile Methodology, Performance Measurement
Beginner · Course · 1 - 4 Weeks

MathWorks
Skills you'll gain: Plot (Graphics), Scripting, Matlab, Data Manipulation, Mathematical Modeling, Data Analysis, Data Visualization, Data Visualization Software, Descriptive Statistics, Interactive Data Visualization, Exploratory Data Analysis, Data Mapping, Data Cleansing, File Management, Technical Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Mathematical Software, Scripting Languages, Scripting, Statistical Analysis, Software Installation
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Pandas (Python Package), Pivot Tables And Charts, Data Manipulation, Data Import/Export, NumPy, Time Series Analysis and Forecasting, Business Reporting, Jupyter, Data Wrangling, Microsoft Excel, Data Transformation, Matplotlib, Data Analysis, Data Cleansing, Data Preprocessing, Analytics, Data Processing, Management Reporting, Business Analytics, Python Programming
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Unreal Engine, Data Structures, 3D Assets, Game Design, 3D Modeling, Virtual Environment, Data Store, Video Game Development, Animation and Game Design, Visualization (Computer Graphics), Data Management, Object Oriented Programming (OOP), Scripting, Scalability, Event-Driven Programming, Software Design, Debugging, Performance Tuning
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Target Audience, Facebook, Social Media, Persona Development, Social Media Marketing, Social Media Strategy, Customer Insights, Presentations, Web Analytics, Marketing Budgets
Intermediate · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Crisis Management, Systems Thinking, Leadership, Strategic Communication, Resilience, Business Continuity, Communication Strategies, Risk Analysis, Systems Engineering, Complex Problem Solving, Decision Making, Organizational Change, Organizational Strategy, Analysis
Build toward a degree
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Advertising Campaigns, Campaign Management, Advertising, Online Advertising, Social Media Marketing, Digital Advertising, Lead Generation, Automation
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Microservices, CI/CD, Containerization, Serverless Computing, Docker (Software), Kubernetes, Event-Driven Programming, Transaction Processing, Cloud Deployment, Redis, Software Architecture, Distributed Computing, Scalability, Amazon Web Services, System Monitoring, Software Design Patterns, Data Integrity, Real Time Data
Advanced · Course · 1 - 3 Months

Skills you'll gain: Routing Protocols, Command-Line Interface, Open Shortest Path First (OSPF), Network Monitoring, Virtual Local Area Network (VLAN), Border Gateway Protocol, Network Routing, Wireless Networks, Network Administration, Network Infrastructure, Local Area Networks, Event Monitoring, Network Switches, Network Troubleshooting, Network Protocols, Network Routers, TCP/IP, Network Architecture, Network Security, Service Level
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Microservices, .NET Framework, Software Design Patterns, Software Design, Object-Relational Mapping, ASP.NET, Software Architecture, C# (Programming Language), Enterprise Architecture, Maintainability, Docker (Software), Database Systems, Business Logic, Development Environment
Intermediate · Course · 1 - 3 Months