Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Generative AI, AI Personalization, AI Enablement, Information Architecture, Prompt Engineering, Google Cloud Platform, User Experience, Content Management
Beginner · Course · 1 - 4 Weeks

Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Test Script Development, JSON
Advanced · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Google Gemini, Google Cloud Platform, Big Data, Generative AI, Customer Relationship Management, Predictive Modeling, Advanced Analytics, Artificial Intelligence and Machine Learning (AI/ML), SQL, Prompt Engineering, Data Analysis, Python Programming
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Hypertext Markup Language (HTML), Scripting Languages, Application Programming Interface (API)
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Clinical Documentation, Quality Assurance, Anomaly Detection, AI Workflows, AI Enablement, Clinical Monitoring, Generative AI, Microsoft Azure, Healthcare Industry Knowledge, Health Informatics, Regulatory Compliance, Unstructured Data, Natural Language Processing, Speech Language Pathology, Medical Terminology, Real Time Data
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Change Management, Organizational Change, Stakeholder Engagement, Google Workspace, Stakeholder Communications, Customer Success Management, Training and Development, Customer Engagement, Employee Training, Strategic Communication, Communication Strategies, Needs Assessment
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Swift Programming, UI Components, Apple iOS, Mobile Development, Apple Xcode, Responsive Web Design, User Interface (UI) Design, User Interface (UI), Application Design, Algorithms, Animations, Software Design Patterns, Color Theory, Debugging
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Data Visualization, Interactive Data Visualization, Data Presentation, Data Storytelling, Data Visualization Software, Power BI, Dashboard, Ad Hoc Reporting, Business Reporting, Data Analysis Expressions (DAX), Management Reporting, Analysis, Business Analysis, Advanced Analytics, Strategic Decision-Making, Key Performance Indicators (KPIs), Design Elements And Principles, User Experience
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Generative AI Agents, Generative AI, Prompt Engineering, AI Enablement, AI Workflows, Agentic systems, Google Cloud Platform, Tool Calling, Customer experience improvement, Strategic Planning, Organizational Strategy, Large Language Modeling, Innovation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Autodesk Maya, Cinematography, Post-Production, Virtual Environment, 3D Modeling, Computer Graphics, Visualization (Computer Graphics), Adobe Photoshop
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Generative AI Agents, Prompt Engineering, Google Gemini, Generative AI, AI Enablement, Google Cloud Platform, Artificial Intelligence, Business Transformation, Organizational Strategy, Innovation, Large Language Modeling, Customer Engagement
Beginner · Course · 1 - 3 Months