Cisco Learning and Certifications
Cisco Collaboration Foundations
Cisco Learning and Certifications

Cisco Collaboration Foundations

Mai Vang

Instructor: Mai Vang

Included with Coursera Plus

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Deploy and manage Cisco collaboration solutions in on-premises, cloud, and hybrid environments

  • Understand voice and video fundamentals, including codecs and SIP signaling for effective communication

  • Manage users with CUCM, configure settings, and integrate with Active Directory

Details to know

Shareable certificate

Add to your LinkedIn profile

Recently updated!

December 2025

Assessments

22 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the Understanding Cisco Collaboration Foundations Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

In this learning content, you will explore the numerous benefits of collaboration technology relevant to businesses and individuals. Whether you want to enhance productivity, improve communication, or streamline operations, understanding these technologies will help you achieve your goals. This learning content will cover: On-premises solutions: Discover how maintaining control over your data and infrastructure can benefit your organization. Hybrid models: Learn how combining on-premises and cloud solutions can offer flexibility and scalability. Call controllers and edge solutions: Understand the technical backbone that supports seamless communication. On-premises apps and cloud collaboration services: Dive into the applications that empower teams to work together effectively, regardless of location. Throughout the learning content, you will gain the confidence to apply these concepts in real-world scenarios. With detailed explanations and practical examples, you will learn to: Evaluate different collaboration technologies and choose the best fit for your needs. Implement hybrid solutions that maximize efficiency and performance. Use call controllers and edge solutions to enhance connectivity. Integrate on-premises apps with cloud services to optimize collaboration. By the end of this learning content, you will walk away with a clear value proposition: the ability to use collaboration technology to transform your business operations. You will have the tools to drive innovation, reduce costs, and improve communication within your organization. Completing this learning content will empower you to become a leader in adopting and implementing collaboration solutions, ensuring you stay ahead in the competitive landscape.

What's included

1 video10 readings8 assignments

This learning content is tailored to meet the needs of professionals in the communication and technology sectors. Whether you are aiming to enhance your organization's communication systems or looking to streamline operations, the topics covered will be directly applicable: Codecs: Discover how codecs compress and decompress audio and video data to optimize quality while reducing bandwidth usage. Call signaling: Learn about the protocols that establish, maintain, and terminate communication sessions, ensuring seamless connectivity. System integration: Understand how these technologies work together to enhance user experience and system efficiency. As you progress through the learning content, you will build confidence in applying these concepts in practical scenarios. With comprehensive explanations and real-world examples, you will learn to: Choose the appropriate codecs for various communication needs. By the end of this learning content, you will walk away with a clear value proposition: the ability to use codecs and call signaling to transform communication systems within your organization. You will be equipped to drive innovation, improve quality, and ensure seamless communication, empowering you to become a leader in the field of communication technology.

What's included

1 video7 readings7 assignments

This learning content is highly relevant for IT professionals, network administrators, and anyone responsible for managing communication systems. Whether you aim to streamline user administration or enhance communication security, the topics covered will be directly applicable: User management: Discover how to efficiently add, modify, and delete users in the system. Roles and permissions: Learn to assign roles and manage permissions to ensure secure and organized access. As you advance through the learning content, you will gain confidence in managing users within the Cisco Unified Communications Manager. Through hands-on exercises, detailed tutorials, and practical examples, you will learn to: Navigate the user management interface with ease. Implement best practices for assigning roles and permissions. By the end of this learning content, you will have a clear value proposition: the ability to manage users effectively in Cisco Unified Communications Manager, ensuring smooth and secure communication across your organization. You will be empowered to streamline operations, enhance security, and contribute to the overall efficiency of your communication systems, positioning yourself as a valuable asset in your field. Embark on this journey to become proficient in user management in Cisco Unified Communications Manager and unlock the potential of seamless communication solutions. Let's get started!

What's included

1 video3 readings3 assignments

This learning content is designed for IT professionals, network administrators, and anyone involved in communication technology management. Whether you are aiming to enhance your organization's communication infrastructure or streamline operations, the topics covered will be directly applicable: IP phone software: Explore the features and functionalities that support efficient communication through IP phones. Webex video endpoints: Learn about the technology that enables high-quality video conferencing and collaboration. Phones: Understand the integration and management of various phone systems to ensure seamless communication. Throughout the learning content, you will gain confidence in applying these concepts in real-world scenarios. Through hands-on exercises, detailed tutorials, and practical examples, you will learn to: Deploy and manage IP phone software effectively. Optimize Webex video endpoints for superior video conferencing experiences. Integrate and manage diverse phone systems to enhance communication. By the end of this learning content, you will have a definitive value proposition: the ability to leverage endpoints and phones to transform communication systems within your organization. You will be equipped to drive innovation, improve communication quality, and ensure seamless interaction, empowering you to become a leader in communication technology management.

What's included

4 readings4 assignments

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Mai Vang
Cisco Learning and Certifications
0 Courses0 learners

Offered by

Explore more from Networking

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions