I thoroughly enjoyed this course. I have approximately 15 years experience working in management and administrative levels in health care with an additional 15 years working as a "team lead", also in a healthcare setting. In addition, I have just completed my PhD in Engineering Management. As I start my job search, I have been concerned about working as a manager in a non-health care environment. This course addressed a number of significant concerns for me and allowed me to debrief myself regarding a number of prior challenging management experiences. The final course project also allowed me to consider a future research project using the information presented in this course. Thank you for such a wonderful opportunity to improve my knowledge of management in a way that was easy for me to complete. I especially appreciated all the references; I have purchased at least ten of the recommended books and have already started to dig in. Best regards to this instructor (I regret I do not have her name readily available to thank her by name). With best regards,

This course has impactful content and meaningful example for all topics. If you want to learn:

·      How to increase your allies and your knowledge with Active listening,

·      How to detect Conflict situations and choose a conflict position based on the outcome you seek,

·      How to empower someone with coaching and by building psychological safe environment,

·      How to seed strategies for best priority and time management,

·      How to create SMART goals and achieve milestones effectively,

·      And importantly how to do it all withstanding on strong ethical platform,

Then this course is for you.

Excellent course on principles of management. It gives a good overview for what it means to manage and lead people. You can use this course as a foundation on principles to build your management skills.

I feel much better prepared to deal with uncomfortable issues. Thank you for your wisdom, experience and personable presentation.