About this Course
4.8
160 ratings
42 reviews
Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care measures, analyze patient safety problems and processes using tools such as human factors analysis, apply systematic approaches including the Plan-Do-Study-Act (PDSA) model to address quality improvement challenges, and learn strategies to lead a culture of change. The course takes a world view of patient safety and quality, linking participants to research and resources from the World Health Organization (WHO), the US Agency for Healthcare Research and Quality (AHRQ), the Joint Commission and other international organizations. Course highlights include personal stories, lessons learned from other industries and interviews with the President of the National Committee for Quality Assurance (NCQA) and other leaders in quality movement. About The George Washington University School of Nursing Ranked among the top nursing schools by U.S. News & World Report, the George Washington University School of Nursing educates and inspires nurses to provide high-quality, compassionate person-centered health care. The school develops leaders actively engaged in health promotion, patient advocacy and healthcare innovation, and prepares exceptional nurse educators who pursue quality and advance the profession. The School of Nursing is committed to improving the health and wellbeing of people and communities locally, nationally and globally. The school values lifelong learning and its students advance nursing practice, leadership and education as they make a difference in the world....
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Calendar

Flexible deadlines

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Beginner Level

Beginner Level

Clock

Suggested: 5 weeks of study, 1-3 hours/week

Approx. 10 hours to complete
Comment Dots

English

Subtitles: English
Globe

100% online courses

Start instantly and learn at your own schedule.
Calendar

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Clock

Suggested: 5 weeks of study, 1-3 hours/week

Approx. 10 hours to complete
Comment Dots

English

Subtitles: English

Syllabus - What you will learn from this course

1

Section
Clock
2 hours to complete

Establishing a Framework for Quality & Safety

Welcome to Module 1! During this module, you'll learn about the current state of healthcare quality and safety in the US and globally, and the essential characteristics and expected outcomes of safe, high-quality healthcare. We'll also discuss the core elements of quality improvement, and the data needed to assess the safety and quality of care. Finally, we'll examine lessons learned from other industries & disciplines that can be applied to healthcare improvement efforts. We're looking forward to getting started!...
Reading
5 videos (Total 44 min), 2 readings, 1 quiz
Video5 videos
An Interview with Peggy O’Kane, Founding & Current President of the National Committee for Quality Assurance (NCQA)18m
The Unsettling Facts7m
Models for Change10m
Summary2m
Reading2 readings
Please tell us more about you as a learner....10m
Module 1 Readings & Resources40m
Quiz1 practice exercise
Module 1 Practice Quiz10m

2

Section
Clock
2 hours to complete

Safety as a First Principle of Quality

Welcome to Module 2! This week, we examine the criticality of patient safety to healthcare and the sciences underlying patient safety. You'll learn a model for systems engineering and a process for anticipating and addressing medical errors. You'll also learn about the importance of a just culture approach to medical error prevention. ...
Reading
6 videos (Total 35 min), 1 reading, 1 quiz
Video6 videos
The Lewis Blackman Story1m
The Science of Patient Safety11m
Systems Re-Engineering7m
Human Factors7m
Summary3m
Reading1 reading
Module 2 Readings & Resources40m
Quiz1 practice exercise
Module 2 Quiz20m

3

Section
Clock
2 hours to complete

Measures & Measurement

Welcome to Module 3! This week we delve into measures and measurement. You'll learn to apply the basic Donebedian framework for measuring quality in healthcare in terms of structure, process and outcomes. We'll discuss the key attributes of useful (good) healthcare measures and the core concepts of validity and reliability. You'll also learn the most critical elements to consider in choosing and applying a measure or measures to measurement in a given health care setting or situation, and the key characteristics of a measurement process that must be present to provide information that is a valid and useful reflection of quality of care....
Reading
6 videos (Total 54 min), 2 readings, 1 quiz
Video6 videos
A Framework for Measures14m
What Makes a Good Measure?16m
Measurement: Why & What8m
Use & Reporting of Measures4m
Summary2m
Reading2 readings
Module 3 Readings & Resources40m
Desirable Measures Checklist20m
Quiz1 practice exercise
Module 3 Quiz20m

4

Section
Clock
4 hours to complete

Quality and Safety Improvement Science

Welcome to Module 4! This week you'll learn how to identify quality improvement opportunities and apply the PDSA cycle to address them. We'll also discuss the importance and benefits of team-based approaches to quality improvement, and the value of Health Information Technologies (HIT) and other innovations in improving health care quality....
Reading
6 videos (Total 60 min), 1 reading, 2 quizzes
Video6 videos
Identifying the Problem & Benchmarking9m
Quality Improvement Process20m
QI as a Team Sport6m
Quality Innovations: An Interview with Jesse Hines19m
Summary1m
Reading1 reading
Module 4 Readings and Resources40m
Quiz1 practice exercise
Module 4 Quiz20m
4.8

Top Reviews

By JSNov 17th 2016

I would like to state state that this is a course that is very well rounded in the topics taught/discussed and would recommend it to anyone wishing to improve quality in the field of health care!

By NTSep 1st 2017

This course is really useful to give an overview of quality improvement specifically in health care. The 2 tutors are so passionate in providing both knowledge and inspiring students. Thank you!

Instructors

Jean Johnson

Professor, GW School of Nursing and Executive Coach

Gregory Pawlson

Clinical Professor of Medicine and Adjunct Professor, GW School of Nursing and Executive Coach

About The George Washington University

In the heart of our nation’s capital with additional programs in Virginia, the George Washington University was created by an Act of Congress in 1821. Today, GW is the largest institution of higher education in the District of Columbia. The university offers comprehensive programs of undergraduate and graduate liberal arts study, as well as degree programs in nursing, medicine, public health, law, engineering, education, business and international affairs. Each year, GW enrolls a diverse population of undergraduate, graduate and professional students from across the country and around the world....

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • This continuing nursing education activity has been approved by the Maryland Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Nursing CE Contact Hours: 10.5.

    Healthcare professionals interested in earning the Nursing CE contact hours must:

    1) Enroll in the course and purchase the $49 Coursera Certificate option

    2) Register for the Nursing CE contact hours through the George Washington University School of Nursing via the link below. There is an additional non-refundable fee of $60.

    3) Successfully complete the course. This requires completion of all modules, reading of all required materials, and a passing score of 80% or higher on all quizzes.

    Register for Nursing CE: http://conta.cc/2uePVXA

More questions? Visit the Learner Help Center.