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There are 4 modules in this course
In this course, you will cover the fundamentals of human capital management with a focus on the retail industry. Professor Matthew Bidwell will start by examining the critical role that people play in creating value within any business, and will then assess how that value is fostered by various organizational practices. Professor Bidwell then does a deep-dive into some of the practices that drive organizational success: how to hire effectively; how to develop and retain a skilled workforce; and to motivate employees to contribute to organizational success. By the end of this course, you will have a better understanding of how human capital contributes to the success of the business, a critical role in shaping your organizational capacity.
In this module, you will begin to assess the links between managing people and organizational performance and how human capital can drive value. You will examine methods of managing people in ways that create value. using the ability-motivation-opportunities framework. By the end of this module, you will have a clearer understanding of how human capital management operates as a system, the ways these systems interrelate across a company, and how it all relates to a broader organizational strategy.
What's included
8 videos1 reading2 assignments
Show info about module content
8 videos•Total 56 minutes
Introduction•4 minutes
Course Overview•3 minutes
Human Capital as Cost Driver vs. Organizational Capacity•7 minutes
From Headcount to Organizational Capacity•11 minutes
The Ability-Motivation-Opportunities Framework•11 minutes
Human Capital Management as a System•5 minutes
The Value of the Partnership Approach•6 minutes
Human Capital Management Strategy•9 minutes
1 reading•Total 30 minutes
Module 1 Lecture Slides•30 minutes
2 assignments•Total 60 minutes
Module 1 Quiz•30 minutes
Practice Quiz #1•30 minutes
Module 2: High Performance Staffing
Module 2•3 hours to complete
Module details
In this module, you will examine various elements of high performance staffing, an important concept in effective human capital management. You will delve into specific best practices for making the right decision in your hiring process and how the internal hiring pipeline plays a role in this decision making process. By the end of this module, you will be able to identify the benefits of adopting effective hiring practices and understand how this contributes to to well-established internal hiring channels in the future.
What's included
8 videos1 reading2 assignments
Show info about module content
8 videos•Total 61 minutes
Effective Staffing: The Right Number of People•10 minutes
Effective Staffing: The Right People•5 minutes
Effective Staffing: The Problem with Intuition•5 minutes
Best Practices in Selecting Employees: Identify Your Criteria•6 minutes
Best Practices in Selecting Employees: Evaluating Candidates•14 minutes
Best Practices in Selecting Employees: Integrating Scores•6 minutes
New Technologies in Hiring•7 minutes
Developing the Talent Pipeline•10 minutes
1 reading•Total 30 minutes
Module 2 Lecture Slides•30 minutes
2 assignments•Total 60 minutes
Module 2 Quiz•30 minutes
Practice Quiz #2•30 minutes
Module 3: Development and Retention
Module 3•2 hours to complete
Module details
In this module, you will consider the best ways to develop and retain current employees. You'll think critically about job skills as well as the the drawbacks and benefits of job training depending on your approach. You'll examine the impact of turnover, and the loss of organizational investment in an employee associated with attrition. By the end of this module, you'll be able to identify reasons why an employee leaves an organization and develop a plan for retaining valuable members of your team.
What's included
7 videos1 reading2 assignments
Show info about module content
7 videos•Total 57 minutes
Development and Retention Introduction•2 minutes
Why Train: Firm Specific Skills•8 minutes
Why Train: General Skills•9 minutes
Keys to Effective Learning•11 minutes
Costs of Attrition•5 minutes
Causes of Attrition•10 minutes
Strategies for Retention•12 minutes
1 reading•Total 30 minutes
Module 3 Lecture Slides•30 minutes
2 assignments•Total 60 minutes
Module 3 Quiz•30 minutes
Practice Quiz #3•30 minutes
Module 4: Motivating the Frontline Workforce
Module 4•3 hours to complete
Module details
In this module, you will continue examining human capital in the organizational workforce. You'll utilize your knowledge about employee retention to now focus on employee motivation, identifying multiple factors that play a role in employee satisfaction. You'll discuss how to pay employees effectively and how to design a job so that employees feel motivated on a day-to-day basis. By the end of this module, you will possess a wide array of tools to incentivize employees to work effectively over longer periods of time with a company.
What's included
7 videos1 reading2 assignments
Show info about module content
7 videos•Total 72 minutes
Achieving Alignment and Motivation Introduction•2 minutes
Theories of Motivation•14 minutes
Goal Setting and Motivation•12 minutes
Managing Compensation•10 minutes
Setting the Right Pay Level•12 minutes
Motivation through Job Design•19 minutes
Course Conclusion•3 minutes
1 reading•Total 30 minutes
Module 4 Lecture Slides•30 minutes
2 assignments•Total 60 minutes
Module 4 Quiz•30 minutes
Practice Quiz #4•30 minutes
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The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
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Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.