This course is an introduction to motivation, leadership, communications, decision making, and leading people through effective management of human resources (HR), ethics, social responsibility, and managing consumer experiences in the hospitality industry by examining service-driven management foundations.
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Management Foundations in the Hospitality Industry
Instructor: Todd Uglow
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There are 4 modules in this course
In our first module, we will discuss descriptions and functions of Human Resources departments, specifically within hospitality organizations. (Human Resources will often be abbreviated as HR in this course - this is also how the industry refers to Human Resources.)
What's included
2 videos13 readings2 discussion prompts
In this module, we will continue to learn about best practices for planning for proper staffing levels and recruiting the best talent.
What's included
4 videos1 reading1 assignment1 discussion prompt
In this module, we will discover the importance of selecting the right talent for a hospitality organization and review important strategies designed to increase the likelihood of success when selecting people for a job.
What's included
2 videos1 reading1 assignment1 discussion prompt
In this module, we examine training programs and employee performance appraisals.
What's included
2 videos1 reading1 assignment1 discussion prompt
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Taking this course by University of North Texas may provide you with a preview of the topics, materials and instructors in a related degree program which can help you decide if the topic or university is right for you.
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Frequently asked questions
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