This AI in Customer Service course equips you with the skills to modernize customer support using Generative AI. Begin with the fundamentals of AI in digital customer service and explore how virtual assistants and chatbots can streamline interactions. Learn how to personalize experiences and gain actionable insights through AI-driven feedback analysis. Explore automation techniques to optimize call centers, knowledge bases, and engagement workflows. Understand the ethical implications of AI by diving into data privacy, bias mitigation, and transparency. Experience hands-on demos with tools like SendBird and Otter.ai to bring your learning to life.
Generative AI in Customer Service Operations Training
Generative AI in Customer Service Operations Training
Instructor: Priyanka Mehta
Access provided by Assam down town University
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
4 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Build and deploy AI-powered chatbots to enhance customer interactions.
Personalize support experiences using AI-driven feedback and analysis tools.
Automate customer service operations with intelligent workflows and knowledge systems.
Apply ethical AI practices focused on privacy, bias reduction, and transparency.
Skills you'll gain
- Customer Service
- Responsible AI
- Automation
- Personalized Service
- Data Security
- AI Personalization
- Artificial Intelligence
- Generative AI
- Customer Support
- Customer Insights
- Customer Engagement
- User Feedback
- Customer Analysis
- Self Service Technologies
- Data Ethics
- Customer experience improvement
- Natural Language Processing
- ChatGPT
- Ethical Standards And Conduct
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
9 assignments
Taught in English
Recently updated!
July 2025
See how employees at top companies are mastering in-demand skills
There are 3 modules in this course
Master the art of transforming customer service with AI in this hands-on course. Explore the fundamentals of Generative AI and its impact on digital customer support. Learn to leverage chatbots and virtual assistants for faster, smarter interactions. Understand automation, integration, and end-to-end AI support flows. Build your own conversational chatbot using SendBird. Ideal for support professionals and tech enthusiasts.
What's included
4 videos1 reading3 assignments
Master the art of AI-driven personalization and feedback intelligence in this hands-on course. Explore techniques to tailor customer interactions using intelligent systems. Learn to manage feedback efficiently and uncover insights through AI-powered analysis and reporting. Experience a live demo on transcribing audio calls to text using Otter.ai. Ideal for support teams focused on experience and retention.
What's included
4 videos3 assignments
Master how to optimize operations and implement responsible AI across support functions. This module covers AI tools for knowledge base management and call center efficiency, strategies for boosting customer engagement, and ensuring data privacy. Learn how AI enhances service quality while staying compliant and ethical. Gain practical insights to build secure, scalable, AI-driven support systems.
What's included
6 videos3 assignments
Instructor
Offered by
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Explore more from Business
University of Virginia Darden School Foundation
Coursera
