Packt
Soft skills Specialization
Packt

Soft skills Specialization

Master Soft Skills for Workplace Success. Develop skills in assertive communication, conflict resolution, and stress management.

Access provided by REBOOT

Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Learn assertiveness techniques to communicate confidently in various professional scenarios.

  • Master communication skills like active listening, persuasion, and navigating difficult conversations.

  • Develop effective conflict resolution strategies to foster a positive, productive work environment.

  • Learn stress and time management techniques to enhance productivity and maintain well-being in the workplace.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

September 2025

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Packt

Specialization - 5 course series

Assertiveness Skills

Assertiveness Skills

Course 12 hours

What you'll learn

  • Master practical techniques to assert yourself in professional and personal situations.

  • Develop leadership traits that inspire confidence through assertiveness.

  • Navigate negativity and aggression with assertive, positive responses.

  • Communicate assertively as a shy or introverted individual without compromising comfort.

Skills you'll gain

Category: Communication
Category: Assertiveness
Category: Empowerment
Category: Professional Development
Category: Empathy
Category: Leadership Development
Category: Influencing
Category: Negotiation
Category: Decision Making
Category: Verbal Communication Skills
Category: Leadership
Category: Conflict Management
Communication Skills

Communication Skills

Course 23 hours

What you'll learn

  • Master active listening and verbal/non-verbal communication techniques

  • Identify and adapt to diverse decision-making and motivational styles

  • Enhance written communication for formal and informal contexts

Skills you'll gain

Category: Writing
Category: Verbal Communication Skills
Category: Decision Making
Category: Communication
Category: Empathy
Category: Business Writing
Category: Interpersonal Communications
Category: Persuasive Communication
Category: Communication Strategies
Category: Motivational Skills
Category: Influencing
Category: Collaboration
Managing Conflict

Managing Conflict

Course 32 hours

What you'll learn

  • Develop essential skills for handling conflict calmly and effectively

  • Apply proven techniques to resolve workplace disputes while maintaining relationships

  • Understand and evaluate the five methods of conflict resolution using the Thomas-Kilmann model

Skills you'll gain

Category: Conflict Management
Category: Mediation
Category: Collaboration
Category: Negotiation
Category: De-escalation Techniques
Category: Teamwork
Category: Interpersonal Communications
Category: Leadership
Category: Active Listening
Category: Accountability
Category: Emotional Intelligence
Category: Empathy
Feedback Skills

Feedback Skills

Course 42 hours

What you'll learn

  • Deliver negative feedback constructively to drive growth and collaboration

  • Understand emotional responses to feedback and navigate them effectively

  • Employ feedback techniques that inspire motivation and improvement

  • Implement feedback mechanisms to monitor progress and enhance outcomes

Skills you'll gain

Category: Emotional Intelligence
Category: Constructive Feedback
Category: Empathy
Category: Social Skills
Category: Business Communication
Category: Personal Development
Category: Tactfulness
Category: Interpersonal Communications
Category: Growth Mindedness
Category: Performance Management
Category: Communication
Category: Collaboration
Managing Time and Stress

Managing Time and Stress

Course 53 hours

What you'll learn

  • Master techniques for managing stress and enhancing workplace resilience.

  • Implement time management strategies to improve productivity and balance.

  • Recognize stress warning signs and adapt effective coping mechanisms.

  • Set achievable goals and identify time-stealers to optimize efficiency.

Skills you'll gain

Category: Time Management
Category: Goal Setting
Category: Health And Safety Standards
Category: Stress Management
Category: Resilience
Category: Organizational Skills
Category: Self-Awareness
Category: Professional Development
Category: Mental Health
Category: Prioritization
Category: Personal Development
Category: Productivity

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Packt - Course Instructors
Packt
964 Courses205,430 learners

Offered by

Packt

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy