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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,839 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s service-driven economy that don’t require a traditional college degree. One of the most in-demand skill sets is customer service and support, a versatile entry point into careers across industries, from retail and healthcare to finance, education, and technology. We can help you get there with the Customer Service Fundamentals course. You’ll build the knowledge and develop the skills needed to become a successful Customer Service Specialist, including: • Communication skills focused on clear, concise conversations and active listening • Empathetic behavior such as patience, curiosity, and willingness to help • Problem-solving to research issues and determine appropriate resolutions • Process adherence to ensure proper flow and meet Service Level Agreements The course includes 4 modules, each designed to reinforce key skills through interactive training and discussion prompts that simulate real customer interactions. You’ll be assessed along the way to track progress and build confidence. Whether you’re starting fresh or switching careers, this course prepares you for success in today’s fast-paced, people-centered work environments....
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326 - 350 of 540 Reviews for Customer Service Fundamentals

By Mebrahtu A

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Jul 22, 2021

wonderful course, thank you

By Olumide A

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Sep 26, 2020

Awesome! So proud of myself

By Conveeya B

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Jan 20, 2019

This is a wonderful course!

By Joy O

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Dec 10, 2022

Simple and well detailed.

By Piyali S

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Apr 25, 2022

Very good learning session

By Eyitayo O

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Jan 26, 2022

I learn alot of new thing.

By Jitu M

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Mar 10, 2020

very good materials.......

By Adham A

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Sep 17, 2019

very very excellent course

By Samson Y

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Jun 1, 2023

its contents so essential

By Sheryl P

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May 1, 2022

Excellent Course! thanks!

By Jeremiah O

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Mar 24, 2022

it was a great experience

By MOHAMED A E O M

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Feb 5, 2022

Thank you It was helpfull

By Ebere O

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Jun 23, 2022

A very detailed course !

By Ashok S

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Dec 11, 2021

Good course...Thanks SBD

By Marc T

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Oct 3, 2021

intense and well rounded

By Sohaib A K

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Apr 9, 2021

Best learning experience

By Ankita P

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Sep 17, 2020

Very good. informative.

By idara f

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Nov 16, 2023

GOOD TEACHING TECHNIQUE

By Oyinkansola O

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Mar 18, 2023

It was really educative

By Kerolos M

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Dec 26, 2022

great experience thanks

By Edna A C C

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Nov 28, 2022

Clear and easy to learn

By Gaone S (

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Jul 25, 2022

very informative course

By Samuel A

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Apr 11, 2022

Very insightful course.

By Rzgar F

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Mar 27, 2022

best course full skills

By Esther A K

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Nov 23, 2021

Very interesting course