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Learner Reviews & Feedback for Business Analysis & Process Management by Coursera Project Network

3,099 ratings

About the Course

This is a guided project for both beginners and professionals managing small to medium enterprises or working in the fields of business analysis & business process management. It provides you with the initial know-how of analyzing businesses from a process view which allows you to further develop the skill needed to create solutions to your current business problems. By the end of this project, you will be able to: analyze business processes and find solutions to existing business problems; define your business processes, their objectives and how they flow within the organizational context; identify the different process stakeholders and their roles in your business processes; and evaluate the current business from a process view, break down the problems, and find an applicable business solution. Note: This project works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions....

Top reviews


May 14, 2022

It was great learning. The course is well structured and the instructor is very clear and knowledgeable about the concepts. Thank you, for providing me with such a great learning opportunity.


Feb 5, 2024

This is very much excellent website to develop our thought in right direction and very benefical towards career by giving great knowledge with certification cources. THANKYOU Coursera!

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1 - 25 of 489 Reviews for Business Analysis & Process Management

By Thomas G

Dec 15, 2020

"Pause and look at this doc ok welcome back now pause and do it yourself ok you now know how to write a business plan". The instructor simply read a script verbatim with no punctuation, pauses, or personality. The whole thing was incredibly rushed, and "rushed" is not the same thing as "fast paced". Absolutely no justification for using the clunky Rhyme virtual desktop, as all you do is open a Google Doc and make a Lucid Chart account. Why would I log into my email and set up another account in your virtual desktop?

By Gisela W

Dec 18, 2020

I like the hands-on platform and the approach of following along with the instructor side by side. However, the instructor speaks way too fast. I lowered the speed to 0.7 and was still struggling to follow. Also, at times the questions/instructions are not 100% clear or confusing so that I wasn't sure what to do and just kept watching. The content is quite superficial. The project does give you some guidance in modeling a simple business process using Lucidchart which I appreciate.

By Deleted A

Feb 11, 2021

Coursera please remove this course! It's poorly organised , there's background noise on the audio, the instructor asks students to sign into their Google account and then create a Lucidchart account. All of the learning materials should be within Rhyme.


Jan 31, 2021

This instructor has a very poor style of teaching and doesn't have proper knowledge of the subject. She's reading all the way during the course to explain some technical terms.

By Ellvina K

May 7, 2021

Even at the start I was unable to follow through this project, since the material was not available / no link provided whatsoever to download it. I had high expectation for this guided project but it turned out to be a disappointment. Hope the instructor will give better facilitation so the benefit for this project can be realised.

By Oussama S

Jan 16, 2021

Nothing to do with Business Analysis and Process Management

By Ahmed N

May 10, 2021

bad sound; quality and speed, vague, and of course introduction to the introduction. the subject matter would need a full course after i went through this.

note: i haven't even tried to type or try a line of the project ;-)

By Charlie A

May 17, 2021

I was immediately confused and couldn't follow. I'll stick to project management and product management

By Vai A

May 24, 2021

poor audio. poor instruction and missed connections.

By Raghavan P

Nov 19, 2020

A very basic overview has been provided. The course could've spanned a little longer (say 2-3 hours) so that I could get a better insight into the topics!

By Alwaleed A M A

Jun 30, 2021

really disappointing course.

By Artem D

Sep 12, 2021

amateur quality of video/audio: is poor, sometimes unreadable/inaudible, instructor reads text from paper (voice is like a robot) and some elements were not discussed, but seen in solutions.

By Nguyen D T

Jun 27, 2021

It is not convenient for use. I can not find the course's material.

By Joyal G

Aug 14, 2022

poor presentation

Bad quality video

lack of explantion

lack of content

missing important points

By Thao P

Jul 5, 2021

instructor speaks to fast and digital tool is too difficult to use

By Sara D

Sep 14, 2020

Could have used some more detail about the tasks going into the flowchart exercise. Also, it was difficult to see the instructor's LucidChart diagram due to low resolution.

Otherwise, a nice exercise.

By Joel B

Dec 22, 2022

Worst course I have ever come across in Coursera. Dropped in the before half way through the course. Poor teaching, Poor audio quality, lack of understanding etc. The course mentions that its also for beginners but nothing taught to beginners.

By Emmanuel O

Jun 15, 2021

An amazing course!

As someone from an entirely different educational background, and a total novice at Business Analysis and Process Management, I found this guided project highly informative. It was brief and although I wanted it to be a bit longer, the subject matter was taught with clarity.

By Priya K

Sep 30, 2021

Very short and concisely with comprehensive practices about how to structure business problems, get to the root cause and mapping the solution and the business processes as well.

By Shubham C

Feb 19, 2021

A good course to start with business process and a bit learning of analysis as well. I would reccommend this to all the beginners.

All the best!!!

By Nomathamsanqa P N

Jun 16, 2022

Great project!!


Apr 9, 2021

Too short and easy.

By Moh. S A A A

Jun 28, 2022

I think this is a very useful course as it is a guided project for beginners and professionals who run small businesses or work in the fields of business analysis and business process management. I gained some prior knowledge to analyze the company from a process perspective and further developed the skills needed to find solutions to business problems.

By Syed A A

May 31, 2021

Just completed Business Analysis and Process Management Course from CourseraOpens in a new tab. The best thing about the platform was the guided project which played an important role in putting the theoretical knowledge to practical use, apart from the quality content. A big thumbs up to the instructor Mahi IsmailOpens in a new tab

By Julio C S G

Jun 25, 2022

Conceptos basicos claros acerca del analisis de negocios y gestion de procesos