Coursera Project Network
Customer Journey Maps with IoT Touchpoints in Miro
Coursera Project Network

Customer Journey Maps with IoT Touchpoints in Miro

Taught in English

1,754 already enrolled

Included with Coursera Plus

Guided Project

Learn, practice, and apply job-ready skills with expert guidance

Intermediate level

Recommended experience

2 hours
Learn at your own pace
No downloads or installation required
Only available on desktop
Hands-on learning
4.6

(28 reviews)

What you'll learn

  • Understand the purpose of customer journey maps and how they support the User Experience (UX).

  • Understand the components of customer journey maps and identify use cases for them.

  • Flesh out the project scenario in a customer journey map, identify IoT touchpoints, and consider next steps in Miro.

Details to know

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Guided Project

Learn, practice, and apply job-ready skills with expert guidance

Intermediate level

Recommended experience

2 hours
Learn at your own pace
No downloads or installation required
Only available on desktop
Hands-on learning
4.6

(28 reviews)

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Learn, practice, and apply job-ready skills in less than 2 hours

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About this Guided Project

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Review the value of customer journey mapping, the fundamentals of User Interface (UI) design, and how both support the User Experience (UX).

  2. Identify components of customer journey maps and consider the benefits of mapping the customer journey.

  3. Visualize the Internet of Things (IoT) and the customer journey and explore journey maps in Miro.

  4. Explore the templates and tools available and begin designing the customer journey map in Miro.

  5. Apply knowledge of the customer journey to the project scenario, identify IoT touchpoints, and consider next steps in Miro.

Recommended experience

Some experience with customer journey maps would be helpful.

7 project images

Instructor

Freedom Learning Group
Coursera Project Network
55 Courses33,499 learners

Offered by

How you'll learn

  • Skill-based, hands-on learning

    Practice new skills by completing job-related tasks.

  • Expert guidance

    Follow along with pre-recorded videos from experts using a unique side-by-side interface.

  • No downloads or installation required

    Access the tools and resources you need in a pre-configured cloud workspace.

  • Available only on desktop

    This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.

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