El propósito de este MOOC es entregar las herramientas lingüísticas necesarias para la expresión de habilidades blandas en el contexto laboral, tales como: comunicación efectiva, escucha activa, gestión de reuniones, delegación de trabajo, manejo de conflictos y retroalimentación efectiva, de acuerdo a lo establecido en el nivel B1 del Marco Común Europeo de Referencia para las Lenguas (MCER).
English in the Workplace: Soft skills
Gain insight into a topic and learn the fundamentals.
4.8
(71 reviews)
Intermediate level
Some related experience required
12 hours to complete
3 weeks at 4 hours a week
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Earn a career certificate
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Assessments
10 assignments
Taught in English
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There are 5 modules in this course
The purpose of this self-instructional course is to teach lexical-grammatical structures in English at the intermediate level (B1 of the Common European Framework of Reference for Languages) used in soft skills in the workplace, such as effective communication, active listening, meeting management, delegation, conflict management, and effective feedback.
What's included
1 video1 reading
Module 1 opens with our expert Christopher MacGuire sharing his insights on two essential workplace soft skills: effective communication and active listening. You will be able to learn and practice expressions necessary to achieve effective communication through the identification of emotions, thoughts and intentions, and active listening in the work context. Further, with the virtual teacher’s help, you will analyze and practice tag and echo questions.
What's included
5 videos4 readings3 assignments
Renowned leadership professor Rodrigo Jordán begins the module by giving his opinion on effective meeting management in an engaging interview. In the second part, he provides some valuable reflections on workplace delegation. Throughout the module you will be able to analyze and practice the lexical structures associated with the aforementioned soft skills, empowering you to use them confidently.
What's included
7 videos4 readings3 assignments
The Module starts with an interesting interview featuring psychologist Isidora Brieba Vial where she presents her views on managing conflicts. Then, in the second part, we turn to Francisca Yañez, who holds a Ph.D in economics and engineering, as she explores the skill of providing effective feedback in the professional sphere. In this module, expressions and strategies for both conflict management and effective feedback are analyzed in depth.
What's included
7 videos4 readings3 assignments
What's included
1 video1 reading1 assignment1 plugin
Instructors
Instructor ratings
4.9 (28 ratings)
Offered by
Recommended if you're interested in Learning English
Pontificia Universidad Católica de Chile
Universidad Autónoma Metropolitana
University of Washington
Universidad Autónoma Metropolitana
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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