Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Employee Performance Management, Text Mining, System Implementation

Skills you'll gain: Performance Metric, Self Service Technologies, Staff Management, Customer experience improvement, No-Code Development, Process Design

Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Process Flow Diagrams, Workflow Management, Personalized Service, Cost Control, Cost Management

Skills you'll gain: Applied Machine Learning, Machine Learning, MLOps (Machine Learning Operations), Technology Roadmaps, Data-Driven Decision-Making, Artificial Intelligence and Machine Learning (AI/ML), Business Analytics, Business Solutions, Organizational Strategy, AI Product Strategy, Organizational Change, Feasibility Studies, System Requirements, Solution Design

Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

Skills you'll gain: Data Storage, Query Languages, Data Lakes, File Systems, Database Systems, SQL, Databases, Data Architecture, Cloud Storage, Data Warehousing, Amazon Web Services, Amazon S3, Graph Theory, Performance Tuning

Skills you'll gain: Amazon Web Services, Mainframe Technologies, Mainframe Computing, Amazon Elastic Compute Cloud, Cloud Infrastructure, Platform As A Service (PaaS), Cloud Applications, Enterprise Architecture, z/OS, Software Architecture

Skills you'll gain: Application Deployment, Amazon Web Services, Application Performance Management, Cloud Applications, Cloud Management, Amazon CloudWatch, Platform As A Service (PaaS), Continuous Deployment, System Monitoring

Skills you'll gain: Load Balancing, Amazon Web Services, Network Performance Management, Network Architecture, Scalability, TCP/IP, Network Protocols, Servers

Skills you'll gain: Amazon Web Services, Infrastructure Security, Security Information and Event Management (SIEM), Cloud Security, Security Software, Security Controls

Skills you'll gain: Amazon Web Services, Hybrid Cloud Computing, Amazon Elastic Compute Cloud, AWS Identity and Access Management (IAM), Cloud Security, Cloud Management, Security Management, System Monitoring, Infrastructure Architecture, Solution Architecture

Skills you'll gain: Apache Airflow, Data Pipelines, Data Integration, AWS Kinesis, Infrastructure as Code (IaC), Terraform, Extract, Transform, Load, Amazon CloudWatch, Data Quality, Amazon Web Services, CI/CD, Data Processing, Data Transformation, NoSQL