Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Google Workspace, Lightweight Directory Access Protocols, Active Directory, Gmail, User Accounts, Collaborative Software, Automation, Identity and Access Management, Configuration Management, Systems Integration
Intermediate · Course · 1 - 4 Weeks

Pearson
Skills you'll gain: Software Testing, Test Automation, System Testing, Test Planning, Acceptance Testing, Functional Testing, Test Tools, Unit Testing, Integration Testing, Performance Testing, Usability Testing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: 3D Assets, 3D Modeling, Unreal Engine, Video Game Development, Computer Graphics
Mixed · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Data Storytelling, Performance Measurement, Data Visualization Software, Business Analysis, Accounting, Business, Analytics, Business Strategy, Marketing, Strategic Communication, Organizational Strategy, Data Analysis, Consumer Behaviour, Product Lifecycle Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Cucumber (Software), Selenium (Software), Apache Maven, Java, Object Oriented Programming (OOP), Issue Tracking, Gherkin (Scripting Language), Test Automation, Behavior-Driven Development, Test Execution Engine, Test Case, Debugging, Integration Testing, Data Structures
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Interaction Design, Computer Graphics
Beginner · Specialization · 1 - 3 Months

Coursera
Skills you'll gain: Live Streaming, Driving engagement, Customer Engagement, Content Performance Analysis, Content Development and Management, Content Strategy, Community Development, Technical Support
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Loss Prevention, Personally Identifiable Information, Data Pipelines, Cloud-Based Integration, Cloud Storage, Data Security, Data Integration, Data Management, Data Transformation, Cloud Management, DevOps
Advanced · Project · Less Than 2 Hours

LearnQuest
Skills you'll gain: Exploratory Data Analysis, Teradata SQL, JSON, Data Integration, Advanced Analytics, Data Cleansing, Text Mining, Data Quality, Data Analysis, Statistical Analysis, Application Programming Interface (API), Database Management, Natural Language Processing
Intermediate · Course · 1 - 4 Weeks

Edureka
Skills you'll gain: Continuous Deployment, Data Storage Technologies
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Consultative Selling, Account Strategy, Account Management, Solution Selling, Sales, Sales Strategy, Negotiation, Contract Negotiation, Enterprise Sales, B2B Sales, Price Negotiation, Sales Pipelines, Business Ethics, Conflict Management, Overcoming Objections, AI Personalization, Value Propositions, Stakeholder Management, Proposal Development, Competitive Analysis
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Excel Macros, Financial Modeling, Prompt Engineering, Financial Forecasting, Generative AI, Automation, Process Optimization, Microsoft Excel, Excel Formulas, Financial Acumen, Simulation and Simulation Software, Visual Basic (Programming Language), Financial Reporting, Financial Planning, Code Review
Intermediate · Course · 1 - 4 Weeks