
Skills you'll gain: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
Intermediate · Course · 1 - 4 Weeks

Tsinghua University
Skills you'll gain: Cultural Diversity, English Language, Language Learning, Interpersonal Communications, Oral Comprehension, Grammar, Rapport Building, Vocabulary
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, ChatGPT, AI Personalization, Content Creation, Creativity, Target Audience, Writing and Editing, Productivity, Artificial Intelligence
Mixed · Course · 1 - 4 Weeks
Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Consumer Behaviour, Real Time Data, Automation
Intermediate · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Natural Language Processing, Amazon Web Services, Self Service Technologies, Usability, Human Computer Interaction, Human Machine Interfaces, Security Requirements Analysis, Service Level
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Microsoft Power Platform, ChatGPT, No-Code Development, Microsoft Teams, Performance Analysis, Business Process Automation, Customer Engagement, Natural Language Processing, Application Deployment
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Make.com, Email Automation, Deepseek, LLM Application, Operational Efficiency, Artificial Intelligence and Machine Learning (AI/ML), No-Code Development, Automation, Data Capture
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Animations, ChatGPT, Video Production, Generative AI, Education Software and Technology, Content Creation, AI Personalization, Prompt Engineering, Blogs, Scripting, Augmented and Virtual Reality (AR/VR), Media Production, Persona Development
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: AI Personalization, Generative AI, Virtual Environment, Augmented and Virtual Reality (AR/VR), Artificial Intelligence, Creativity, Storytelling, Game Design, Interactive Design, Persona (User Experience), Prompt Engineering, Storyboarding, Innovation, Media Production
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, Business Process, Content Creation, Target Audience, Social Media, Artificial Intelligence, Writing, Storytelling
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Large Language Modeling, LangChain, LLM Application, Generative AI, OpenAI, Web Applications, Application Development, Flask (Web Framework), Python Programming, Natural Language Processing, Prompt Engineering, Front-End Web Development, Image Analysis
Intermediate · Course · 1 - 3 Months