Skills you'll gain: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Network Administration, Network Monitoring, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Performance Tuning, Network Routers, Local Area Networks, Software-Defined Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management

Skills you'll gain: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Management Training And Development, Enterprise Application Management, Technology Strategies, Organizational Strategy, Business Operations, Customer experience improvement, Continuous Improvement Process

Skills you'll gain: Information Technology Infrastructure Library, Service Management, IT Service Management, Continuous Improvement Process, Information Technology, Service Design, Technical Management, Stakeholder Management, Change Management, Risk Management, Value Propositions, Governance

Skills you'll gain: Azure Active Directory, Active Directory, Microsoft Azure, Multi-Factor Authentication, Authentications, User Accounts, Role-Based Access Control (RBAC), Authorization (Computing), Identity and Access Management, User Provisioning, Cloud Security, Single Sign-On (SSO), Hybrid Cloud Computing

Skills you'll gain: Fraud detection, Web Services, Simple Object Access Protocol (SOAP), Service Oriented Architecture, Service Design, Verification And Validation, Process Design, API Design, Software Design, Workflow Management, System Testing, Extensible Markup Language (XML), Data Validation, Software Testing, Transaction Processing

Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

Skills you'll gain: Group Policy, Dynamic Host Configuration Protocol (DHCP), Azure Active Directory, Active Directory, Windows Servers, Hyper-V, Remote Access Systems, Virtual Private Networks (VPN), Containerization, Microsoft Azure, Kubernetes, Microsoft Windows, Docker (Software), Hybrid Cloud Computing, Virtualization, Virtual Machines, Server Administration, Network Administration, Operating System Administration, Authentications

Skills you'll gain: Customer Engagement, Responsible AI, Data Ethics, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Business Process Automation, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct

Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Authorization (Computing), Database Application, System Configuration, Automation, Application Design, Content Management, Scripting, Management Information Systems

Skills you'll gain: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media

Skills you'll gain: Group Policy, Azure Active Directory, Active Directory, Microsoft Azure, Windows Servers, Hybrid Cloud Computing, Authentications, Identity and Access Management, Infrastructure As A Service (IaaS), Single Sign-On (SSO), User Accounts, Multi-Factor Authentication, Disaster Recovery, Authorization (Computing)

Skills you'll gain: Amazon Web Services, Mainframe Technologies, Mainframe Computing, Cloud Applications, Platform As A Service (PaaS), Data Migration