Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication

Skills you'll gain: Benchmarking, Closing (Sales), Consultative Selling, Retail Sales, Sales Presentation, Negotiation, Sales Strategy, Overcoming Objections, Accountability, Value Propositions, Customer Relationship Management, Customer experience strategy (CX), Rapport Building, Business Development, Stakeholder Management, Sales, Emotional Intelligence, New Business Development, Personal Development, Initiative and Leadership

Skills you'll gain: Data Analysis Expressions (DAX), Dashboard, Power BI, Data Visualization, Data Transformation, Data Modeling, Data Import/Export, Data Visualization Software, Data Analysis, Analytics, Data Cleansing, Data Security, Data Management

Skills you'll gain: Tensorflow, Google Cloud Platform, Cloud Infrastructure, Cloud Computing Architecture, Performance Tuning, Business Workflow Analysis, Interoperability, Product Demonstration, Performance Improvement, Benchmarking

Skills you'll gain: Performance Analysis, Marketing Planning, Marketing Strategies, Strategic Marketing, Global Marketing, Market Analysis, Product Strategy, Case Studies, Competitive Analysis, Brand Strategy, Brand Management, Strategic Planning, Market Opportunities, Consumer Behaviour, Logistics, Analysis

Skills you'll gain: Salesforce, Data Import/Export, Customer Relationship Management, Data Management, Dashboard, System Configuration, Workflow Management, Data Validation, Cloud Computing, Business Reporting, Business Process Automation, Data Integrity, User Accounts, Administration, Role-Based Access Control (RBAC), Data Security

Skills you'll gain: Incident Response, Vulnerability Management, Computer Security Incident Management, Cyber Operations, Hardening, Cybersecurity, Security Controls, Vulnerability Assessments, Threat Detection, Identity and Access Management, Intrusion Detection and Prevention, IT Security Architecture, Information Systems Security, Vulnerability Scanning, Threat Management, Application Security, Mobile Security, Network Security, Authorization (Computing), Continuous Monitoring

Skills you'll gain: Usability Testing, Figma (Design Software), Responsive Web Design, User Experience Design, Prototyping, Software Design Documents, Design Specifications, Mockups, User Interface (UI) Design, UI Components, User Flows, Animations

Skills you'll gain: Collaborative Software, Workflow Management, Team Performance Management, Project Management Software, Organizational Skills, Calendar Management, Performance Improvement, Delegation Skills, Performance Management

Skills you'll gain: Stata, STATA (Software), Scripting, Graphing, Data Visualization Software, Data Manipulation, Statistical Methods, Data Analysis, Data Management, Statistical Programming, Data Presentation, Debugging, Data Import/Export, Data Integrity

Skills you'll gain: Infographics, Data Visualization, Target Audience, Graphic and Visual Design, Data Storytelling, Design Elements And Principles, Technical Communication, Content Creation, Generative AI, Process Mapping, Communication, ChatGPT