Skills you'll gain: Product Support, Service Level, Technical Support and Services, Technical Support, Technical Communication, Issue Tracking, Record Keeping, File Management

Skills you'll gain: Cybersecurity, Data Security, Cryptography, AI Security, Brute-force attacks, Authentications, Data Integrity

Skills you'll gain: AI Personalization, Personalized Service, Customer Engagement, Customer experience improvement, Customer Relationship Management (CRM) Software, Customer Retention, Sales Strategy, Customer Relationship Management, Workflow Management, Sales, Customer Insights, Customer Data Management, AI Enablement, AI Workflows, Microsoft Copilot, Predictive Analytics, Debugging, Data Ethics, Responsible AI, Trend Analysis

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, People Development, Organizational Strategy, Continuous Improvement Process

Skills you'll gain: Microsoft 365, Project Management, Project Coordination, Project Planning, Leadership and Management, Project Management Software, Calendar Management, Project Implementation, Collaborative Software, Workflow Management, Productivity, Productivity Software, Data Management, Business Software

Skills you'll gain: Crisis Management, Incident Response, ChatGPT, Generative AI, AI Enablement, Cross-Functional Collaboration, Prompt Engineering, Cybersecurity, Scenario Testing, Hardening, Complex Problem Solving, Discussion Facilitation, Decision Making, Performance Analysis

Skills you'll gain: Generative AI, Microsoft Copilot, Software Development Tools, LLM Application, Scalability, Performance Tuning, Computational Thinking, Kubernetes, Software Versioning, Application Frameworks, Algorithms, Data Structures

Skills you'll gain: Data Validation, Object Oriented Programming (OOP), Customer Data Management, Business Logic, Financial Data, User Interface (UI), Program Development, Real Time Data, Command-Line Interface, Scripting, Application Development, Python Programming

Skills you'll gain: AI Personalization, Wireframing, Generative AI, Prototyping, Figma (Design Software), Information Architecture, User Interface and User Experience (UI/UX) Design, User Flows, UI Components, Technical Design, Application Design, Software Architecture, Responsive Web Design

Skills you'll gain: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Solution Design, Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software

Skills you'll gain: Backlogs, Scrum (Software Development), Sprint Retrospectives, Sprint Planning, Agile Methodology, Agile Project Management, Product Requirements, Product Management, Meeting Facilitation, Quality Assurance, Communication

Skills you'll gain: User Story, Project Estimation, Sprint Planning, Agile Project Management, Agile Methodology, Estimation, Stakeholder Communications, Backlogs, Agile Product Development, Stakeholder Management, Project Controls, Prioritization, Project Management, Forecasting, Release Management, Continuous Monitoring