Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Illinois Urbana-Champaign
Skills you'll gain: AI Enablement, Artificial Intelligence, Relationship Building, FinTech, Financial Planning, Technology Strategies, Business Ethics, Ethical Standards And Conduct, Generative AI, Compensation Management, Customer experience improvement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: TypeScript, Scripting, Scripting Languages, Programming Principles
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Infographics, Data Visualization, Target Audience, Data Storytelling, Design Elements And Principles, Technical Communication, Content Creation, Generative AI, Process Mapping, Communication, ChatGPT
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Transaction Processing, Hybrid Cloud Computing, COBOL (Programming Language), Mainframe Technologies, Mainframe Computing, IBM Cloud, Cloud Applications, Enterprise Application Management, Application Servers, Application Development, Application Programming Interface (API), Middleware, Business Logic
Intermediate · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Social Media Strategy, Social Media Content, Social Media Marketing, Strategic Communication, Paid media, Content Strategy, Digital Media Strategy, Earned Media, Owned Media, Brand Strategy, Content Performance Analysis, Content Creation, Shared Media, Customer Relationship Building, Customer Engagement, Target Audience, Brand Management, Aesthetics
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Django (Web Framework), Application Programming Interface (API), Application Frameworks, Web Development, Program Development, Python Programming, Computer Programming, GitHub
Advanced · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: Cyber Security Policies, AI Security, Mobile Security, Safety and Security, Identity and Access Management, Remote Access Systems, Multi-Factor Authentication, Artificial Intelligence
Beginner · Course · 1 - 3 Months

Skills you'll gain: Sales Pipelines, Sales Development, Sales Process, Lead Generation, Sales Management, Sales Prospecting, Sales, Sales Strategy, Customer Relationship Management (CRM) Software, Automation
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Cryptography, Encryption, Application Development, Security Engineering, Application Security, C++ (Programming Language)
Intermediate · Guided Project · Less Than 2 Hours

University of Maryland, College Park
Skills you'll gain: Model Evaluation, Apache Hadoop, Machine Learning Methods, Marketing Automation, Marketing Analytics, Digital Marketing, Marketing Strategies, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Customer Insights, Advanced Analytics, Machine Learning, Artificial Neural Networks, Machine Learning Algorithms, Deep Learning, Predictive Analytics
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Blockchain, User Interface and User Experience (UI/UX) Design, Cryptography, Secure Coding, Application Security, Web Development Tools, React Redux, Encryption, User Experience Design, Key Management, Application Design, Cryptographic Protocols, Application Development, Web Applications, Software Development Tools, Legal Technology, Vulnerability Assessments, Frontend Integration, Data Security, Program Development
Intermediate · Specialization · 1 - 3 Months

LearnQuest
Skills you'll gain: Angular, JavaScript Frameworks, Application Deployment, Application Frameworks, Web Development Tools, Frontend Performance, Application Design, Server Side, Web Services, Software Architecture
Beginner · Course · 1 - 4 Weeks