Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Desktop Support, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Software Architecture, Technical Support, Computer Hardware, Cyber Attacks, Customer experience improvement, Customer Complaint Resolution, Digital Transformation, Lifelong Learning

Skills you'll gain: Prompt Engineering, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Customer Service, Email Marketing, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation, Content Creation

Skills you'll gain: Disaster Recovery, Microsoft Azure, Microsoft Copilot, Cloud Security, Continuous Monitoring, Systems Administration, Cloud Storage, Patch Management, Virtual Machines, Identity and Access Management, Data Security

Skills you'll gain: Endpoint Security, Threat Detection, Malware Protection, Security Management, Cybersecurity, Remote Access Systems, Zero Trust Network Access, Application Deployment, Software Installation, Infrastructure Architecture, Linux Administration, Systems Architecture, Linux, Software Versioning

Skills you'll gain: Peripheral Devices, File Systems, Mac OS, User Accounts, Virtual Private Networks (VPN), File Management, Knowledge of Apple Software, TCP/IP, Data Security, System Configuration, Network Protocols, Network Administration, Network Support, Software Installation, General Networking, Remote Access Systems, Data Management, Systems Administration, Unix Commands, Unix

Skills you'll gain: Social Studies, Political Sciences, International Relations, Diversity Awareness, Social Justice, Public Policies, Culture, Social Sciences, Cultural Diversity, Diplomacy, Immigration Law, Economics, World History, Strategic Partnership, Economics, Policy, and Social Studies, Higher Education, Policy Analysis, Technology Strategies, Public Safety and National Security, Governance

Skills you'll gain: Basic Electrical Systems, Electronic Components, Electrical Systems, Electrical Engineering, Engineering Analysis, Electronics, Engineering Calculations, Physics

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Network Troubleshooting, Technical Consulting, Amazon S3, Cloud Solutions, Cloud Computing, Technical Support, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Scenario Testing, Customer Support, Cloud Storage, Serverless Computing, Database Management

Skills you'll gain: Apple iOS, Desktop Support, Mac OS, Mobile Security, Mobile Development Tools, System Support, Hardware Troubleshooting, General Networking, System Configuration, Network Administration, Network Troubleshooting, Information Privacy, Test Tools, Cloud Storage, Wireless Networks, Encryption, User Accounts

Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management

Skills you'll gain: Command-Line Interface, Network Troubleshooting, Linux Commands, Linux, Linux Administration, Technical Support, Network Infrastructure, Amazon Web Services, File Management, Network Security, Operating Systems, System Configuration, DevOps, Software Installation, Communication