• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • It服务管理
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "it 服务管理"

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Service Teams

      Skills you'll gain: Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Prompt Engineering, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Customer Data Management, Customer Communications Management, Business Ethics

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      LearnQuest

      Introduction to Software-Defined (SD) Branch

      Skills you'll gain: Software-Defined Networking, Network Security, Infrastructure Security, Computer Networking, Local Area Networks, Network Architecture, Network Infrastructure, Wide Area Networks, Virtualization, Scalability

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      B

      Board Infinity

      SOP Writing Mastery: Craft Statements That Stand Out

      Skills you'll gain: Storytelling, Business Writing, Writing, Generative AI Agents, Continuous Improvement Process, Brainstorming, Higher Education, Editing, Cultural Sensitivity, Self-Awareness

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      B

      Board Infinity

      Step-by-Step Resume Building: Job-Winning ATS-Proof Resumes

      Skills you'll gain: Applicant Tracking Systems, Personal Development, Content Development and Management, LinkedIn, Recruitment, Professional Development, Self-Awareness, Goal Setting, Writing and Editing, Concision, Keyword Research, Editing, Marketing, Organizational Skills

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Alternatives as We Age: Retirement and Legacy Planning

      Skills you'll gain: Estate Planning, Wealth Management, Philanthropy, Portfolio Management, Financial Planning, Real Estate, Tax Planning, Asset Management, Investment Management, Succession Planning, Risk Management

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Deploy, Scale, and Update Your Website on Google Kubernetes Engine

      Skills you'll gain: Kubernetes, Docker (Software), Cloud Applications, Containerization, Scalability, Application Deployment, Google Cloud Platform

      Beginner · Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      W

      Whizlabs

      Microsoft Power Platform: Extend the user experience

      Skills you'll gain: Microsoft Power Platform, Microsoft Azure, Microsoft 365, Cloud Applications, Enterprise Application Management, Application Development, Microsoft Copilot, Data Management, Customer Data Management, Wireframing, Dashboard, UI Components, Data Integration, Business Process Automation, Role-Based Access Control (RBAC), Generative AI, Security Controls

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Architecting AI Solutions – Scalable GenAI Systems

      Skills you'll gain: Generative AI, Scalability, Cloud Computing Architecture, Systems Architecture, Cloud Applications, Load Balancing, Large Language Modeling, Application Deployment, Distributed Computing, Software Architecture, Application Performance Management, Infrastructure as Code (IaC), Artificial Intelligence, Containerization, Threat Modeling, Security Engineering, MLOps (Machine Learning Operations), Disaster Recovery, Simulations

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Looker Studio Pro Essentials - 日本語版

      Skills you'll gain: Looker (Software), Team Management, Data Presentation, User Accounts, Data Security, Scheduling, Authorization (Computing), Data Sharing, Customer Support, Auditing

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      The Ultimate T-SQL And Microsoft SQL Server Bootcamp

      Skills you'll gain: Microsoft SQL Servers, Transact-SQL, SQL, Transaction Processing, Stored Procedure, Data Manipulation, Database Management, Query Languages, Relational Databases, Database Architecture and Administration, Databases, Data Integrity

      Intermediate · Course · 3 - 6 Months

    • P

      Packt

      Agile Retrospective: Kaizen with Scrum

      Skills you'll gain: Sprint Retrospectives, Prioritization, Agile Project Management, Meeting Facilitation, Agile Methodology, Brainstorming, Virtual Teams, Continuous Improvement Process, Team Performance Management, Team Building, Taking Meeting Minutes

      Beginner · Course · 1 - 3 Months

    • P

      Packt

      Go Essentials: Concurrency, gRPC & More

      Skills you'll gain: Go (Programming Language), Debugging, Unit Testing, Application Frameworks, Web Development, Web Applications, Data Structures, Object Oriented Programming (OOP), Software Design, Servers, Command-Line Interface

      Intermediate · Course · 1 - 3 Months

    1…413414415…443

    In summary, here are 10 of our most popular it 服务管理 courses

    • GenAI for Customer Service Teams: Coursera Instructor Network
    • Introduction to Software-Defined (SD) Branch: LearnQuest
    • SOP Writing Mastery: Craft Statements That Stand Out: Board Infinity
    • Step-by-Step Resume Building: Job-Winning ATS-Proof Resumes: Board Infinity
    • Alternatives as We Age: Retirement and Legacy Planning : University of Illinois Urbana-Champaign
    • Deploy, Scale, and Update Your Website on Google Kubernetes Engine: Google Cloud
    • Microsoft Power Platform: Extend the user experience: Whizlabs
    • Architecting AI Solutions – Scalable GenAI Systems: Packt
    • Looker Studio Pro Essentials - 日本語版: Google Cloud
    • The Ultimate T-SQL And Microsoft SQL Server Bootcamp: Packt

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok