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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Macquarie University

    Cyber Security: Essentials for Managers and Leaders

    Skills you'll gain: Cyber Governance, Law, Regulation, and Compliance, Security Strategy, Culture Transformation, Enterprise Security, Cyber Operations, Communication, Organizational Change, Strategic Communication, Performance Reporting, Business Risk Management, Business Leadership, Organizational Leadership, Leadership, Dashboard

    Beginner · Course · 1 - 3 Months

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    Simplilearn

    CBAP Certification Business Analysis Training

    Skills you'll gain: Requirements Management, Solution Design, Business Analysis, Requirements Elicitation, Stakeholder Management, Business Requirements, Stakeholder Analysis, Strategic Planning, Business Strategies, Systems Analysis, Business Process, Business Process Management, Business Intelligence, Risk Analysis, Agile Methodology, Performance Measurement

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Essential Online Collaboration Skills

    Skills you'll gain: Virtual Teams, Meeting Facilitation, Team Motivation, Collaborative Software, Collaboration, Team Management, Team Leadership, Team Building, Telecommuting, Teamwork, Rapport Building, Team Performance Management, Conflict Management, Communication Strategies, Communication, Productivity

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    Rating, 4.8 out of 5 stars
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    6 reviews

    Intermediate · Course · 1 - 4 Weeks

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    Johns Hopkins University

    Artificial Intelligence in Social Media Analytics

    Skills you'll gain: Social Network Analysis, Machine Learning, Natural Language Processing, Text Mining, Network Analysis, Analytics, Data Preprocessing, Unstructured Data, Classification Algorithms, Artificial Intelligence and Machine Learning (AI/ML)

    Intermediate · Course · 1 - 3 Months

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    Edureka

    Getting Started with Generative AI

    Skills you'll gain: Prompt Engineering, Generative AI, Generative Model Architectures, Generative Adversarial Networks (GANs), Large Language Modeling, Artificial Intelligence and Machine Learning (AI/ML), Responsible AI, Embeddings, Data Preprocessing, AI Personalization, Deep Learning, Model Evaluation, Transfer Learning, Model Deployment, Open Source Technology, Data Processing, Machine Learning, Data Cleansing, Data Visualization, Database Systems

    Beginner · Course · 1 - 3 Months

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    Packt

    The Complete Python Course

    Skills you'll gain: Mathematical Software, Scripting Languages, Scripting, Statistical Analysis, Software Installation

    Intermediate · Course · 3 - 6 Months

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    EDUCBA

    Data Analysis with NumPy and Pandas

    Skills you'll gain: Pandas (Python Package), Pivot Tables And Charts, Data Manipulation, Data Import/Export, NumPy, Time Series Analysis and Forecasting, Business Reporting, Jupyter, Data Wrangling, Microsoft Excel, Data Transformation, Matplotlib, Data Analysis, Data Cleansing, Data Preprocessing, Analytics, Data Processing, Management Reporting, Business Analytics, Python Programming

    4.4
    Rating, 4.4 out of 5 stars
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    Beginner · Specialization · 1 - 3 Months

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    Real Madrid Graduate School Universidad Europea

    Estrategias e innovación en marketing deportivo

    Skills you'll gain: Brand Management, Customer Engagement, Event Planning, Marketing, Strategic Communication, Storytelling, Marketing Strategy and Techniques, E-Commerce, Sustainability Reporting, Global Marketing, Customer experience improvement, Augmented and Virtual Reality (AR/VR), Contract Management, Digital Marketing, Corporate Strategy, Virtual Teams, Influencing, Blockchain, Game Theory, Cross Platform Development

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Interests of the average Facebook User

    Skills you'll gain: Target Audience, Facebook, Social Media, Persona Development, Social Media Marketing, Social Media Strategy, Customer Insights, Presentations, Web Analytics, Marketing Budgets

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
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    University of Colorado Boulder

    Resilience & Leadership: Tools, Methods, & Applications

    Skills you'll gain: Crisis Management, Systems Thinking, Leadership, Strategic Communication, Resilience, Business Continuity, Communication Strategies, Risk Analysis, Systems Engineering, Complex Problem Solving, Decision Making, Organizational Change, Organizational Strategy, Analysis

    Build toward a degree

    Intermediate · Course · 1 - 3 Months

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    Edureka

    AI Agent Orchestration and Scaling

    Skills you'll gain: AI Orchestration, Model Deployment, AI Workflows, Agentic Workflows, Generative AI Agents, Agentic systems, AI Security, Artificial Intelligence, Prompt Engineering, Generative AI, Product Support, OpenAI API, Retrieval-Augmented Generation

    Advanced · Course · 1 - 4 Weeks

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    École Polytechnique Fédérale de Lausanne

    Geographical Information Systems - Part 2

    Skills you'll gain: Spatial Analysis, Spatial Data Analysis, GIS Software, Geographic Information Systems, Geospatial Mapping, Geostatistics, Interactive Data Visualization, Data Integration, Data Mapping, Augmented Reality, Sampling (Statistics)

    Beginner · Course · 1 - 3 Months

Searches related to customer experience

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1…447448449…560

In summary, here are 10 of our most popular customer experience courses

  • Cyber Security: Essentials for Managers and Leaders: Macquarie University
  • CBAP Certification Business Analysis Training: Simplilearn
  • Essential Online Collaboration Skills: Coursera
  • Artificial Intelligence in Social Media Analytics: Johns Hopkins University
  • Getting Started with Generative AI: Edureka
  • The Complete Python Course: Packt
  • Data Analysis with NumPy and Pandas: EDUCBA
  • Estrategias e innovación en marketing deportivo: Real Madrid Graduate School Universidad Europea
  • Interests of the average Facebook User: Coursera
  • Resilience & Leadership: Tools, Methods, & Applications: University of Colorado Boulder

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