Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Coursera
Skills you'll gain: AI Personalization, Business Logic, Application Development, C# (Programming Language), Computer Programming, Programming Principles, Data Structures, Debugging
Beginner · Course · 1 - 4 Weeks

Packt
Skills you'll gain: Operating System Administration, User Accounts, Cloud Management, Security Controls, File Management, UI Components
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Scrum (Software Development), Agile Project Management, Agile Methodology, Sprint Planning, Sprint Retrospectives, Scalability, Coordinating, Program Management, Stakeholder Engagement, Influencing
Intermediate · Course · 1 - 4 Weeks

New York Institute of Finance
Skills you'll gain: Supply Chain Management, Supplier Management, Supplier Relationship Management, Cash Management, Procurement, Customer Analysis, Finance, Credit Risk, Working Capital, Financial Analysis, Technology Solutions
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Cloud-Based Integration, Real Time Data, Data Pipelines, Apache Spark, Data Integration, Data Transformation, Data Wrangling, Data Analysis, Data Visualization, Data Management
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Extensible Markup Language (XML), Android Development, Mobile Development, Real Time Data, Data Integration, UI Components, User Interface (UI), Java Programming
Mixed · Course · 1 - 4 Weeks

Edureka
Skills you'll gain: API Gateway, Authentications, Application Programming Interface (API), OAuth, API Design, Cloud API, Authorization (Computing), Secure Coding, API Testing, Restful API, Threat Modeling, Application Security, Data Security, Distributed Denial-Of-Service (DDoS) Attacks, Identity and Access Management, Encryption, Prometheus (Software), Flask (Web Framework), Grafana, Python Programming
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: SAS (Software), Data Import/Export, Data Manipulation, Predictive Modeling, Statistical Analysis, SQL, Logistic Regression, Regression Analysis, R (Software), Data Analysis, Pandas (Python Package), Excel Macros, Statistical Hypothesis Testing, Software Installation, Data Cleansing, System Configuration
Beginner · Course · 3 - 6 Months

Skills you'll gain: Facebook, Social Media, Social Media Marketing, Social Media Campaigns, Marketing Budgets, Advertising Campaigns, Social Media Content, Social Media Strategy, Digital Advertising, Marketing, Customer Engagement
Intermediate · Guided Project · Less Than 2 Hours
Skills you'll gain: Excel Macros, Financial Modeling, Prompt Engineering, Financial Forecasting, Generative AI, Automation, Process Optimization, Microsoft Excel, Excel Formulas, Financial Acumen, Simulation and Simulation Software, Visual Basic (Programming Language), Financial Reporting, Financial Planning, Code Review
Intermediate · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Transfer Learning, Small Data, Deep Learning, Applied Machine Learning, PyTorch (Machine Learning Library), Data Preprocessing, Unsupervised Learning, Machine Learning, Generative AI, Data Synthesis, Supervised Learning, Model Evaluation
Mixed · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: AI Enablement, Scalability, Strategic Sourcing, Business Transformation, Process Improvement, Organizational Change, Overcoming Objections, Workflow Management, Resource Management, Key Performance Indicators (KPIs), Stakeholder Engagement, Stakeholder Management, Market Opportunities, Customer Success Management
Beginner · Course · 1 - 3 Months