Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Maryland, College Park
Skills you'll gain: Pay Per Click Advertising, Marketing Analytics, Search Engine Optimization, Analytics, Big Data, Google Analytics, Digital Marketing, Search Engine Marketing, Web Analytics, Digital Advertising, Marketing Effectiveness, A/B Testing, MarTech, Machine Learning Methods, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Customer experience improvement
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Agile Methodology, User Story, Agile Software Development, Business Analysis, Sprint Retrospectives, Agile Project Management, Agile Product Development, Team Building, Process Design, Scrum (Software Development), Risk Management, Business Requirements, User Acceptance Testing (UAT), Business Valuation, Requirements Analysis, Project Management, Prioritization
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Facebook, Marketing Strategies, Social Media Campaigns, Social Media Marketing, Social Media, Marketing, Social Media Content, Marketing Effectiveness, Target Audience, Drive Engagement, Customer Engagement
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Cloud Deployment, Cloud Applications, Software Testing, Web Development, Application Development, Real Time Data, Application Programming Interface (API), Authentications, Context Management
Intermediate · Course · 1 - 3 Months

H2O.ai
Skills you'll gain: LLM Application, Application Development, AI Enablement, User Interface (UI), Development Environment, Interactive Design, Cloud Deployment, Generative AI, Python Programming, Application Frameworks, Open Source Technology
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Node.JS, Back-End Web Development, User Accounts, Server Side, Swift Programming, Full-Stack Web Development, Web Development, API Gateway, Programming Principles, Real Time Data, Apple iOS, Frontend Integration, Web Applications, Restful API, Authentications, Data Management, Image Analysis, JSON, UI Components, User Interface (UI)
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Image Analysis, Cloud Deployment, Tensorflow, Amazon Web Services, Convolutional Neural Networks, Model Deployment, Application Development, Deep Learning, Artificial Intelligence and Machine Learning (AI/ML), Computer Vision, Data Preprocessing
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Scripting, Microsoft Word, Microsoft Excel, Web Applications, Debugging, File Management
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Facebook, Target Audience, Customer Insights, Social Media, Social Media Marketing, Content Performance Analysis, Market Analysis, Customer Engagement, Marketing
Beginner · Guided Project · Less Than 2 Hours
University of Pennsylvania
Skills you'll gain: Demography, International Relations, Political Sciences, Market Trend, Socioeconomics, Trend Analysis, Economics, Policy, and Social Studies, World History, Social Sciences, Cultural Diversity, Economic Development, Sociology, Consumer Behaviour, Financial Systems, Economics, Business, Business Economics, Analysis, Governance
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: React.js, Full-Stack Web Development, UI Components, Node.JS, Application Deployment, Javascript, Web Applications, Front-End Web Development, Web Development Tools, Event-Driven Programming, Back-End Web Development, Context Management, Data Persistence, Animations
Intermediate · Course · 3 - 6 Months

Google Cloud
Skills you'll gain: Google Gemini, SQL, Generative AI, Google Cloud Platform, Big Data, Customer Relationship Management, Jupyter, Workflow Management, Artificial Intelligence and Machine Learning (AI/ML), Python Programming, Model Deployment, Model Evaluation
Intermediate · Course · 1 - 4 Weeks