Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Maryland, College Park
Skills you'll gain: Pay Per Click Advertising, Marketing Analytics, Search Engine Optimization, Analytics, Big Data, Google Analytics, Digital Marketing, Search Engine Marketing, Web Analytics, Digital Advertising, Marketing Effectiveness, A/B Testing, MarTech, Machine Learning Methods, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Customer experience improvement
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Agile Methodology, User Story, Agile Software Development, Business Analysis, Sprint Retrospectives, Agile Project Management, Agile Product Development, Team Building, Process Design, Scrum (Software Development), Risk Management, Business Requirements, User Acceptance Testing (UAT), Business Valuation, Requirements Analysis, Project Management, Prioritization
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Facebook, Marketing Strategies, Social Media Campaigns, Social Media Marketing, Social Media, Marketing, Social Media Content, Marketing Effectiveness, Target Audience, Drive Engagement, Customer Engagement
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Cloud Deployment, Cloud Applications, Software Testing, Web Development, Application Development, Real Time Data, Application Programming Interface (API), Authentications, Context Management
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Javascript, Cascading Style Sheets (CSS), Event-Driven Programming, Web Applications, Web Development Tools, Hypertext Markup Language (HTML), Frontend Performance, Document Management, Animations
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Photography, Photo/Video Production and Technology, Creativity, Aesthetics
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Sales Strategy, Lead Generation, Prospecting and Qualification, Sales Pipelines, Sales Process, Sales, Sales Management, Data-Driven Decision-Making, Inside Sales, Generative AI Agents, AI Enablement, Email Automation, Workflow Management, Customer Relationship Management (CRM) Software, HubSpot CRM, Predictive Modeling, Automation
Intermediate · Course · 1 - 4 Weeks

Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Javascript, Frontend Performance, Scripting, Real Time Data, Browser Compatibility, Data Storage, HTML and CSS, Maintainability, Data Validation, Debugging
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Web Development Tools
Intermediate · Course · 1 - 3 Months

Packt
Skills you'll gain: Ubuntu, Cybersecurity, Cyber Attacks, Microsoft Windows, Computer Security, Computer Security Awareness Training, Information Systems Security, Linux, Cyber Security Policies, Network Security, Virtualization, Linux Commands, Linux Administration, Data Ethics, Data Security, Virtualization and Virtual Machines, Hardening, Command-Line Interface, Operating System Administration, Virtual Machines
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Gemini, Artificial Intelligence and Machine Learning (AI/ML), Customer Insights, Applied Machine Learning, Customer Analysis, Generative AI, Data Integration, Predictive Analytics, Customer Data Management, Time Series Analysis and Forecasting, Marketing Strategies
Beginner · Course · 1 - 4 Weeks