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Learner Reviews & Feedback for Brand Management: Aligning Business, Brand and Behaviour by University of London

2,673 ratings
1,027 reviews

About the Course

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”...

Top reviews


Apr 20, 2020

Professor Nader has been immensely helpful in bringing about a change in the way i viewed Brand Management. The course is well framed with lots of good examples and interviews. A wonderful experience!


Apr 14, 2020

well researched and well compiled topics.\n\nI would like to suggest some case studies of other continents too, as its a course with global audience.\n\nThank you Nader and the team for your efforts.

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876 - 900 of 1,026 Reviews for Brand Management: Aligning Business, Brand and Behaviour

By Pranjal s

Jun 26, 2020


By Gaurika N

Jun 22, 2020

amazing course

By Steven G

May 25, 2020

Great content.

By Ksenia K

May 11, 2020

Very intesting

By Angad S

May 06, 2020

Amazing course

By K A P

Apr 08, 2020

well explained

By Gitta Q

Jun 21, 2018

Very Educative

By Anju P

Jun 17, 2020

great insight

By Naomi V L

May 29, 2020

Great course!

By Nazmul A J

May 19, 2020


By Marta B

Apr 25, 2020

Really great!

By claudia m

Mar 26, 2020



Sep 18, 2020

Great course

By Joel T S

Sep 14, 2020

Great Course


Aug 03, 2020

Great Course

By Salman K

Jun 28, 2020

Great Course

By Sayeda R

May 22, 2020

Nice course.


May 09, 2020

great course

By Prini D

May 04, 2020

Great Course

By Ekaterina

Apr 27, 2020

I recommend!

By Rudy G

Apr 27, 2020

Great method

By Quiterie V

Apr 03, 2020













By Samriddha G

Jul 25, 2020

Excellent !

By Sathurshini Y

Jul 03, 2020

Very useful

By Nishchay R

Jun 26, 2020

Really good