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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
1,899 ratings
About the Course
Launch your career in customer service, no degree required!
This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations.
You’ll Learn How To:
• Communicate with clarity and empathy
• Resolve customer issues using structured methods
• Apply service standards and use ticketing systems
• Navigate call flows and CRM tools
• Demonstrate traits that drive success
Course Features:
• Beginner-friendly
• Interactive modules
• Covers both soft skills and technical tools
• Final review to demonstrate mastery
• Realistic customer interaction scenarios
Who Should Enroll?
• Job seekers and career switchers
• Students and recent grads
• Professionals improving communication and empathy
• Anyone preparing for support roles
Recommended Background:
• No prior experience needed
• Basic computer literacy
• Interest in customer-facing work
Ready to get started? Enroll now and build the confidence to succeed!
Top reviews
MY
Dec 20, 2018
This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !
MA
Jun 13, 2020
what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.
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551 - 551 of 551 Reviews for Customer Service Fundamentals
By luis f c c
•Jan 27, 2025
this course is so boring